Lynnell Gauvin
Account Liaison, Administrative Secretary
Westbrook,ME
Summary
Results-driven Account Liaison with competitive nature and dedication to continuous improvement in sales techniques and bottom-line results. Proficient in EPIC; Microsoft Office; Care Port; Bright Tree; Parachute. Motivated individual with extensive experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Able to handle multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Dynamic Care Management Associate with extensive experience of 30 years in the medical field. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow. Dedicated employee known for punctuality and a team player. To seek and maintain part/full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Account Liaison
Community Surgical Supply/Adapt Health
03.2022 - 10.2023
- Negotiated and finalized contracts with new and existing customers.
- Works with Sales Leadership to validate and develop territory plans to qualify new and maintain existing accounts, with intent to grow the business.
- Collaborated with team members to optimize all sales strategies and maximize team success.
- Developed and deepened customer relationships to drive satisfaction and sales.
- Partners with intake, customer service, as well as other functional areas within company to help process orders.
- Communicates and explains Medicare and private insurance procedures, pricing information and production information to referral sources.
- Promotes products and services to all health care professionals daily. Understands and maintains balanced focus on most profitable business lines.
- Identifies programs or initiatives that potentially could increase company revenues, decrease costs and/or increase customer satisfaction.
- Identifies and clearly communicates to leadership the needs of referral sources.
- Collected co-pay from patients for the servies requested.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked very well independently and with others.
Care Management Associate
Maine Medical Center
07.2013 - 03.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Made referrals to home health agencies/oxygen companies. Kept referrals updated on daily basis until patient was discharged in Care Port.
- Faxed clinical documents to insurance companies daily.
- Inputted approved hospital days into EPIC.
- Answered phone calls and responded to questions regarding concerns.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Booked ambulances to outside facilities for patient transfers.
- Delivered DME equipment/baby scales to patients.
- Delivered IM'S/Important Medicare messages/Observation notices to patients.
- Faxed Cradle Me & CDS forms to Maine Public Health
- Called insurance companies to obtain Auth. numbers and length of stay approvals.
Nursing Unit Secretary
Maine Medical Center
07.2002 - 07.2013
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Worked successfully with diverse group of coworkers to accomplish goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked very well independently and with others.
Education
GED -
Portland High School
Portland, ME07.1984
Skills
- Time management
- People skills
- Excellent communication
- Product Knowledge
- Work ethic
- Critical thinking
- Training new employees
- Active listening
- Decision-making
- Collaboration
- Customer service
- Flexible
- Problem-Solving
- Microsoft Office, EPIC, Bright Tree, Care Port, Parachute, Software Proficiency
Timeline
Account Liaison
Community Surgical Supply/Adapt Health
03.2022 - 10.2023
Care Management Associate
Maine Medical Center
07.2013 - 03.2022
Nursing Unit Secretary
Maine Medical Center
07.2002 - 07.2013
GED -
Portland High School
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