John Allen
Louisville,KY
Summary
Seasoned Senior Lead Technician with substantial background in managing technical teams and overseeing complex technical projects. Possess strong leadership skills, adept at training and mentoring junior staff to reach full potential. Have consistently improved operational efficiency and streamlined processes in previous roles, demonstrating solid problem-solving abilities and strategic thinking. Known for ability to maintain high-quality standards while meeting tight deadlines.
Overview
21
21
years of professional experience
Work History
Senior Lead Technician
Hugh’s environmental
Louisville, KY
12.2007 - Current
- Performed troubleshooting and maintenance on a variety of complex systems.
- Provided technical guidance and support to junior technicians.
- Created detailed reports for customer service requests and repairs.
- Conducted quality assurance tests to ensure proper functionality of products.
- Collaborated with other departments to identify potential issues and develop solutions.
- Developed comprehensive training materials for new employees.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Monitored performance levels of existing systems and identified areas needing improvement.
- Resolved customer complaints promptly while providing excellent customer service.
- Analyzed user needs to determine functional requirements for new systems or modifications.
- Ensured compliance with all applicable safety regulations when handling hazardous materials.
- Supervised team members in the completion of assigned tasks within deadlines.
- Provided technical assistance during product demonstrations at customer sites.
- Implemented preventive maintenance schedules on all equipment as needed.
- Coordinated with vendors regarding procurement of parts and services required for system operations.
- Assisted in developing strategies that improved overall efficiency and productivity.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
Plumber's Assistant
Southern Plumbing Service
Louisville, KY
02.2004 - 02.2005
- Assisted plumber in preparing and laying out materials for plumbing jobs.
- Provided assistance to plumber with installation of pipes, fittings and fixtures.
- Cleaned and maintained tools used by plumber on job sites.
- Transported equipment and materials to job sites as needed.
- Inspected existing plumbing systems for potential problems or issues.
- Repaired minor leaks in piping systems using appropriate repair techniques.
- Installed valves, faucets, sinks, toilets and other plumbing fixtures according to blueprints or instructions from the plumber.
- Cut and threaded pipe as directed by the plumber.
- Assembled and connected water supply lines, waste disposal systems and related equipment according to specifications provided by plumber.
- Tested installed pipes for leaks using pressure gauges and and or other testing devices.
Education
High School Diploma -
Meade County High School
Louisville, KY05-2000
Skills
- I am a highly trained skilled professional in the field of doing HVAC and Cleaning, I am certified to operate a forklift and articulating lifts and equipment , I am trained also in the proper safety equipment and am certified in using a respirator and all major equipment needed to perform all job duties and inspections I also Have my certification in the Oshea 30 that is highly recommended for the job, trained in many different areas in my level of profession I also know how to do all electrical work that is required for any job that I am put on and can identify an electrical problem quickly, I have a strong mind set that allows me to retain any knowledge and skills I need to perform my job quickly safely and to top performance standards I strive on representing the company I work for in the most up respected way possible
Timeline
Senior Lead Technician
Hugh’s environmental
12.2007 - Current
Plumber's Assistant
Southern Plumbing Service
02.2004 - 02.2005
High School Diploma -
Meade County High School