John Alvarez

• The Kino was a popular intimate live performance venue that hosted an eclectic mix of acts such as comedy, folk music and other acoustic and amplified shows. I was responsible for crowd control and communicating and coordinating needs of performers and establishment
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained new bartenders on drink preparation, product promotion
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.

• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Created the annual Guiness perfect pour tournament which was the catalyst for a very successful industry night

• Participated in daily operations of service team, delegated tasks, and trained new staff.
• Participated meetings with management to discus operational issues and develop ways to improve services.
• Additional duties included receiving and depositing all cashouts, setting alarm and locking premesis.

The Yaletown Brewing Co. is a fast paced high volume restaurant and Brew Pub. I was originally hired as a busser on the restaurant side, later promoted to barback serving both the pub and restaurant and gradually worked my way up to bartender. I also volunteered in the brewery to enhance my knowledge of the brewing process and participated in the local brewmaster festival engaging with the public and educating on what made our products special and unique.