John Amstrong Louis
North Miami,FL
Summary
Dedicated and results-driven professional with extensive experience in security operations, detention services, customer service, and team leadership. Skilled in security procedures, defensive tactics, report writing, project coordination, and personnel management. Proven ability to work in high-pressure environments, maintain safety and compliance standards, and deliver exceptional service. Strong communicator with a solid background in business administration and a commitment to professionalism, accountability, and continuous growth.
Overview
9
9
years of professional experience
Work History
Detention Officer
AIP Akima
Miami, FL
07.2024 - Current
- Oversaw inmate safety and security protocols within detention facilities.
- Conducted regular inspections to ensure compliance with facility regulations.
- Monitored inmate behavior, maintaining order and discipline effectively.
- Implemented conflict resolution strategies to de-escalate tensions among inmates.
Armed Security Officer
FPI -Mayor Office
Miami Beach, FL
06.2023 - 07.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential threats or breaches.
- Responded promptly to incidents, providing first aid and reporting details to authorities.
- Collaborated with law enforcement during emergencies, enhancing response effectiveness.
Security Supervisor
Securitas Security Services
Miami, FL
02.2023 - 06.2023
- Led security team to ensure adherence to protocols and maintain safety standards.
- Developed and implemented training programs for new security personnel.
- Conducted regular site inspections to identify vulnerabilities and improve response strategies.
- Coordinated communication between security staff and law enforcement during incidents.
Security Officer
Allied Universal Security Services
Miami, FL
08.2022 - 02.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Palamerican Security
Miami, FL
08.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Allstar Security Group
Miami, FL
04.2021 - 08.2021
- Trained new security personnel on operational procedures and emergency response techniques.
- Developed incident reports detailing findings and recommendations for future prevention strategies.
- Collaborated with management to refine security processes, enhancing overall effectiveness.
- Implemented safety drills and training sessions to improve team readiness and response times.
Security Officer
ICS Security
Miami, FL
01.2020 - 03.2021
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to incidents, coordinating with local law enforcement when necessary.
- Utilized CCTV systems for surveillance, identifying potential security threats.
Food Runner
Clevelander Hotel
Miami, FL
11.2017 - 09.2019
- Delivered food and beverages promptly to guests, ensuring high-quality service standards.
- Collaborated with kitchen staff to maintain efficient food flow during peak hours.
- Assisted servers by restocking supplies and preparing dining areas for customer satisfaction.
- Monitored guest feedback to enhance dining experiences and address concerns proactively.
Server
Bbar & Restaurant
Miami, FL
07.2017 - 11.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu knowledge, effectively communicating daily specials to patrons.
- Managed order accuracy, coordinating with kitchen staff for timely meal delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Staff Member
Museum Of Ice Cream Miami
Miami, FL
03.2017 - 07.2017
- Assisted in managing guest experiences to ensure high satisfaction levels.
- Supported daily operations by maintaining cleanliness and organization of exhibit areas.
- Engaged visitors with informative narratives about exhibits and ice cream history.
- Collaborated with team members to create interactive displays enhancing visitor engagement.
Education
Business Analytics
Florida Career College
Miami, FLSkills
Project Management Human Resources Management Resource Allocation Business Writing Report Writing Financial Analysis Risk Management Stakeholder Management Security Operations Search Procedures Defensive Tactics Hand Restraint Techniques Pat-Down Procedures OC Spray Certification Customer Service
Timeline
Detention Officer
AIP Akima
07.2024 - Current
Armed Security Officer
FPI -Mayor Office
06.2023 - 07.2024
Security Supervisor
Securitas Security Services
02.2023 - 06.2023
Security Officer
Allied Universal Security Services
08.2022 - 02.2023
Security Officer
Palamerican Security
08.2021 - 03.2022
Security Officer
Allstar Security Group
04.2021 - 08.2021
Security Officer
ICS Security
01.2020 - 03.2021
Food Runner
Clevelander Hotel
11.2017 - 09.2019
Server
Bbar & Restaurant
07.2017 - 11.2017
Staff Member
Museum Of Ice Cream Miami
03.2017 - 07.2017
Business Analytics
Florida Career College