John Antoniak
Wilmington
Summary
Dynamic B2B manager driving market penetration through strategic sales initiatives. Proven expertise in relationship management and team building, delivering high customer satisfaction and long-term partnerships.
Overview
30
30
years of professional experience
Work History
Store/B2B Manager
Wrigglesworth Ace Hardware
Wilmington, NC
04.2019 - 02.2026
- Developed and implemented strategic B2B sales initiatives to enhance market penetration.
- Established and maintained relationships with key business clients, driving long-term partnerships.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
Inside/Outside Sales Representative
Graybar Electric Supply
Wilmington, NC
01.2017 - 04.2019
- Cultivated relationships with key clients to drive product awareness and sales growth.
- Developed tailored solutions for customers, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
Contact Center Manager
Grainger Industrial Supply
Norfolk, VA
10.1995 - 09.2015
- Led a team of contact center agents to enhance customer satisfaction and service quality.
- Developed training programs to improve agent performance and reduce call handling times.
- Analyzed performance metrics to identify trends and implement operational improvements.
- Fostered a collaborative environment, encouraging knowledge sharing among team members.
- Managed escalated customer inquiries, providing effective solutions to complex problems.
- Improved customer satisfaction by implementing effective contact center strategies and streamlining processes.
- Increased employee retention through effective coaching, mentoring, and professional development opportunities.
Education
High School Diploma -
Cook County High School
Grand Marais, MN06-1986
Skills
- Data-driven decision making
- Relationship management
- Customer segmentation
- Decision-making
- Customer relations
- Team building and leadership
- Customer relationship management
- Documentation and reporting
- Staff training
- Social media promotion
- Retail operations management
- Lead generation
Accomplishments
ACE Product Expert
Completed Training in 8 product categories
CORE Games Champion for Q2 2015
Awarded to the top Contact Center team for meeting the core metrics over the course of the quarter.
Gold Medal Winner in CORE Games Q3 2014, Q4 2014, Q1 2015 & Q2 2015
Achieved above goal for contact center in every quarter of the CORE games
Gold Medal Winner CORE Games for Year end 2014
Awarded for having contact center finish the year meeting above goal on average for each quarter.
WOW Customer Service Award Recipient Q1 2013
Awarded for providing outstanding customer service.
WOW Customer Service Award Recipient Q2 2009
Awarded for providing outstanding customer service
Southeast Rewards & Recognition Winner
Recognized for going above expectations in providing an excellent customer experience.
Timeline
Store/B2B Manager
Wrigglesworth Ace Hardware
04.2019 - 02.2026
Inside/Outside Sales Representative
Graybar Electric Supply
01.2017 - 04.2019
Contact Center Manager
Grainger Industrial Supply
10.1995 - 09.2015
High School Diploma -
Cook County High School