John Appiah
Tea,SD
Summary
Leader focused on sustaining high satisfaction ratings through fast issue resolution, conflict de-escalation, and team mentorship. Builds strong customer relationships to improve experiences while guiding frontline staff to support business objectives. Multitasks effectively in dynamic environments, managing daily service workflows to maintain quality and keep team performance aligned with company goals.
Overview
16
16
years of professional experience
Work History
Usher Volunteer
Living Word Christian Center
Forest Park, Illinois
04.2011 - 06.2015
- Greeted guests entering Living Word Christian Center worship services
- Guided congregants to sanctuary seating and accessible areas
- Distributed bulletins, programs, and ministry materials before services
- Communicated service updates with church staff and fellow ushers
- Maintained orderly worship spaces throughout Living Word Christian Center services
- Directed latecomers to their seats without disturbing other attendees.
- Collected donations from patrons at fundraising events.
Customer Service Support
S&S Activewear
Bolingbrook, Illinois
06.2022 - 07.2025
- - Maintained strong customer satisfaction ratings through consistent support.
- - Settled client issues quickly to keep key accounts active.
- - Handled complex customer orders to improve satisfaction.
- - Reviewed and updated database records to support data accuracy while managing company database and member information.
- - Used S&S Activewear corporate site and Microsoft Office applications to complete tasks accurately and efficiently.
- Handled customer complaints and resolved issues promptly and professionally.
Pastor
Christ Oasis House of Dominion
Bolingbrook, Illinois
03.2025 - 08.2025
- Preached sermons and taught biblical lessons for Christ Oasis House of Dominion congregation.
- Led prayer meetings, bible stuides and altar calls for church members.
- Counseled believers through spiritual, personal, and family concerns.
- Supported church administration, communication, and ministry records with care.
- Assisted families with directions to children's and prayer areas
- Monitored aisles and entrances during worship gatherings
- Communicated service updates with church staff and fellow ushers
Patient Access Representative
Sanford Health
Tea, South Dakota
09.2025 - Current
- Greet patients & verifies demographics Creating, scanning & routing documents or electronic forms. Inform patients what the document is & capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures. Collect co-payments, pre-payments, and payments on account balances.
- Coordinate patient appointments with nursing team and providers to align schedules and meet patient needs.
- Obtain and coordinate referrals & conduct pre-authorization. Arrange interpreter services. Check patients in/out. Operate multi-line phone.
- Resolve registration errors by efficiently processing the registration work queue.
- Prepare and organize patient charts, supporting provider documents, and collaborate on patient financial assistance.
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
- Monitored and recorded patient visit details for health information management. & health information management on patient accounts. Compile, distribute, administer, and score assessments. Coordination of Telemed appointments.
- Made reminder calls to patients regarding upcoming appointments. for appointments. Hospital admission office duties, such as making copies or sending faxes
Education
High School Diploma -
Romeoville High School
Romeoville, Illinois06-2014
Some College (No Degree) - Anthropology
College of DuPage
Glen Ellyn, ILBachelor of Arts - Ministry Theology
Loyola University New Orleans
09-2026
Certificate of Completion - Theology
Christ Oasis House of Dominion
Bolingbrook, ILSkills
- Ticket and inventory management
- Database management
- Cash handling and point of sale
- Staff supervision
- Call center operations
- Customer service excellence
- Attention to detail
- Problem-solving
- Decision-making and problem-solving
- Analytical thinking
- Dispute resolution
- Data entry and relationship building
- Active listening
- Dispute resolution
- Data entry
- Relationship building
- Listening
Timeline
Patient Access Representative
Sanford Health
09.2025 - Current
Pastor
Christ Oasis House of Dominion
03.2025 - 08.2025
Customer Service Support
S&S Activewear
06.2022 - 07.2025
Usher Volunteer
Living Word Christian Center
04.2011 - 06.2015
High School Diploma -
Romeoville High School
Some College (No Degree) - Anthropology
College of DuPage
Bachelor of Arts - Ministry Theology
Loyola University New Orleans
Certificate of Completion - Theology
Christ Oasis House of Dominion