John Armstrong
Beaverton
Summary
I am a goal-oriented performer with a distinguished history in retail automotive and parts sales with a proven capability to multitask under high stress conditions. I am experienced with managing end-to-end e-commerce operations and sales, including strategy development, platform management, and customer engagement.
Overview
13
13
years of professional experience
Work History
E-Commerce Lead
Jaguar Land Rover Portland
09.2023 - Current
- Facilitate order fulfillment for automotive parts, maintaining accuracy and adherence to sensitive shipping schedules.
- Used effective communication with customers through phone and email to assist with order processing, part identification, repair guidance, and return requests.
- Conducted thorough inspections of products to maintain high-quality inventory standards.
- Maintained detailed records of active orders and proactively informed customers about availability updates.
Internet Sales Manager
Beaverton Hyundai
01.2020 - 02.2022
- Responded to online inquiries and phone calls in timely manner.
- Increased sales numbers and store traffic by creating/distributing digital promotional campaigns.
- Identified prospects' needs and developed appropriate responses to provide suitable information on products and services.
- Delivered exceptional customer service, building rapport and trust with clients.
Retail Salesperson
Damerow Ford
02.2018 - 04.2019
- Oversaw customer relationships from initial contact to closing, ensuring close attention to detail to foster loyalty.
- Developed and grew leads through repeat business and customer referrals.
- Initiated and maintained social conversations with customers to create a welcoming and user-friendly shopping environment.
Assistant Director of Sales
Certified Auto Sales
01.2017 - 02.2018
- Managed unique customer interactions effectively, promoting loyalty and ensuring a positive customer purchase experience.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored sales team performance, analyzed sales data and reported information to management.
Retail Salesperson
Riverside Metro Auto Group LLC
06.2016 - 12.2016
- Collaborated with customers to assess requirements and recommend suitable products within budget parameters.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Worked to build positive relationships with customers and built potential for repeat/referral business.
Warehouseman
Magnussen Home Furnishings
10.2015 - 06.2016
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Order Selector
United Natural Foods Inc.
02.2015 - 10.2015
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Personal Training Director
LA Fitness
06.2014 - 01.2015
- Met with existing customers and prospects to discuss business needs and recommend optimal training packages.
- Increased sales by offering consultation on products and in-person training demonstrations.
- Developed and delivered engaging sales presentations to convey product benefits.
Material Handler/Forklift Operator
Mathis Brothers Furniture
08.2013 - 06.2014
- Operated all loaders, EPJ's and Picker equipment safely and efficiently to prevent damage to items and avoid injuries.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded and stacked materials by raising and lowering lifting devices.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA06.2013
Skills
- Multi-task management
- Customer relationship development
- Effective problem resolution
- DMS software operation
- Strong organizational habits
- Effective interpersonal communication
- Records management
- Automotive and warehouse equipment operation
Languages
English
Native or Bilingual
Interests
- Family
- Movies/TV
- Exploring new places
- Being on the road
- Great food
- Animals
Timeline
E-Commerce Lead
Jaguar Land Rover Portland
09.2023 - Current
Internet Sales Manager
Beaverton Hyundai
01.2020 - 02.2022
Retail Salesperson
Damerow Ford
02.2018 - 04.2019
Assistant Director of Sales
Certified Auto Sales
01.2017 - 02.2018
Retail Salesperson
Riverside Metro Auto Group LLC
06.2016 - 12.2016
Warehouseman
Magnussen Home Furnishings
10.2015 - 06.2016
Order Selector
United Natural Foods Inc.
02.2015 - 10.2015
Personal Training Director
LA Fitness
06.2014 - 01.2015
Material Handler/Forklift Operator
Mathis Brothers Furniture
08.2013 - 06.2014
High School Diploma -
Rancho Cucamonga High School