John Askew
Miami,FL
Summary
- Outstanding customer service skills
- Excellent dealing with telephone calls, information and phone screening.
- Exceptional attendance record and promptness.
Overview
27
27
years of professional experience
Work History
Transit Bus Operator
Miami Dade Transit and Public Works
Miami, FL
03.2016 - Current
- Operated transit buses safely, adhering to scheduled routes and timelines.
- Monitored passenger safety and provided assistance during boarding and disembarking.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
- Assisted in training new operators on operational procedures and safety protocols.
- Collaborated with dispatchers to address service disruptions and rerouting needs.
- Implemented best practices for efficient fuel usage and vehicle maintenance schedules.
- Resolved passenger inquiries and complaints, enhancing overall service experience.
- Participated in community outreach programs to promote public transportation services.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided passenger assistance, collected fares and offered schedule and route information.
Landscape Foreman
City Of Miami
Miami, FL
01.2012 - 03.2016
- Supervised daily operations of landscaping teams, ensuring adherence to project timelines and quality standards.
- Implemented efficient workflow processes that improved team productivity and resource allocation.
- Trained and mentored junior staff on landscaping techniques and safety protocols.
- Coordinated with city officials to assess project requirements and secure necessary permits for landscape installations.
- Dealt with any customer or employee complaints regarding landscaping and work related situations.
Customer Service Representative
Advanced Auto Parts
Miami, FL
07.2006 - 03.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Parts counter Sales and phones sales while dealing with all customer related issues and complaints regarding auto parts and car issues to help customers get the correct auto parts.
Customer Service Representative
PRC Call Center (Direct Energy)
Miami, FL
05.1999 - 01.2005
- Resolved customer inquiries efficiently to enhance satisfaction and retention.
- Managed high-volume call traffic while maintaining service quality standards.
- Collaborated with team members to develop solutions for complex customer issues.
- Trained new staff on processes and systems to ensure consistent service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Receives telephone calls from the public requesting information about different programs offered from the state and local government to help customers.
- Served as rumor control resource before, during and after any natural disasters such as storms, hurricanes and natural disasters, also helping customers get their electric service reconnected and assisted customers with down power lines . Provided information to callers complaints regarding service and government and community programs.
Education
Bachelor of Science - Criminal Justice
Florida Memorial University
Miami, FL05-2017
High School Diploma -
Miami Killian Senior High
Miami, FL07-1992
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Customer service and customer interaction
Timeline
Transit Bus Operator
Miami Dade Transit and Public Works
03.2016 - Current
Landscape Foreman
City Of Miami
01.2012 - 03.2016
Customer Service Representative
Advanced Auto Parts
07.2006 - 03.2010
Customer Service Representative
PRC Call Center (Direct Energy)
05.1999 - 01.2005
Bachelor of Science - Criminal Justice
Florida Memorial University
High School Diploma -
Miami Killian Senior High