John Aurand
Zephyrhills,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Mobile / Service Technician
Jarrett Ford Dade city
Dade City, FL
05.2020 - Current
- Documented all repair activities accurately so that customers can be informed about their vehicle's status.
- Tested repaired vehicles for proper performance before returning them back to customers.
- Cleaned and lubricated moving parts of engines and other related mechanical components regularly as part of preventative maintenance procedures.
- Repaired or replaced defective parts using hand tools and power tools as necessary.
- Diagnosed malfunctions in electrical systems, hydraulic systems, brakes, suspensions, engines, transmissions.
- Utilized computer software programs such as diagnostic scanners to identify problems with mobile equipment quickly and accurately.
- Performed troubleshooting on mobile equipment and vehicles to diagnose faults, identifying and replacing faulty components.
- Assisted in the training of junior technicians on proper safety protocols when working with hazardous materials.
- Replaced worn or damaged hoses, belts, tires and other components as needed.
- Checked fluid levels in cooling systems, brake fluids, engine oil levels and transmission fluids.
- Kept up-to-date with changing technology through ongoing training courses offered by manufacturers or dealerships.
- Collaborated with other technicians to develop solutions for complex problems encountered during repairs or installations.
- Satisfied customers with prompt service and patient, easily-understood explanations of technical issues.
Sales / Service Technician
Topline Tire and Auto
Zephyrhills, FL
09.2009 - 05.2020
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Performed drive ability tests on vehicles after repairs were completed.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Evaluated, repaired and aligned vehicle suspensions.
- Conducted test drives before and after repair services.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Education
GED -
Moore Mickens
Dade City, FL01-2005
Skills
- Hardware replacement
- Performance Optimization
- Workflow efficiency
- Software Installation
- Advanced troubleshooting
- Software Updates
- Equipment Calibration
- Schematic reading
- Customer Support
- Continuous Improvement
- Attention to Detail
- Self Motivation
- Teamwork and Collaboration
- Problem-solving aptitude
- Problem-solving abilities
References
References available upon request.
Timeline
Mobile / Service Technician
Jarrett Ford Dade city
05.2020 - Current
Sales / Service Technician
Topline Tire and Auto
09.2009 - 05.2020
GED -
Moore Mickens
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