Erica Ricks
Rocky Mount,NC
Summary
Mechanical Technician with extensive experience at Siemens Energy specializing in mechanical repairs and quality inspection. Demonstrated ability to enhance operational efficiency and maintain compliance standards through effective problem-solving and collaboration. Developed actionable reports that significantly improved service quality. Proven track record in preventive maintenance and efficient task delegation in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Mechanical Technician
Siemens Energy
Wendell, North Carolina
01.2023 - Current
- Reviewed finished work for accuracy and compliance with standards.
- Developed detailed reports on operational issues and recommended corrective actions.
- Reviewed customer feedbacks for improving service standards and quality control.
- Maintained accurate records of repairs and preventive maintenance activities.
- Utilized hand tools such as wrenches, pliers, screwdrivers.
- Collaborated with team members, lending mechanical expertise to meet team goals.
- Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.
Mechanical Assembler
Acdi
Nashville, NC
06.2022 - 01.2023
- Assemble mechanical parts, components or assemblies using hand tools and power tools.
- Inspect completed assemblies for conformance to specifications.
- Follow safety regulations when operating equipment and handling materials.
- Align components for proper fit and function.
- Read blueprints and diagrams to determine proper assembly techniques.
- Interpreted technical documents, including diagrams, schematics, and instructions, to accurately assemble parts.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Inspected assemblies for defects during various stages of production.
Returns Processor
QVC Distribution Center
Tarboro, NC
07.2019 - 02.2022
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
- Researched product defects using online resources and customer feedback to identify potential solutions.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Updated internal databases with accurate information regarding return authorizations, processing fees.
- Received, logged, and tracked all returned items according to established procedures.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Input clear customer account notes in internal computer systems to document return reasons.
Team Leader
Insource Performance Solutions LLC
Battleboro, NC
02.2013 - 06.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw training and development programs to enhance team skills and knowledge.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Led a team of 24 individuals in achieving quarterly sales targets, exceeding goals.
- Delegated daily tasks to team members to optimize group productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
Production Worker
Tervis Tumbler Company
Venice, FL
05.2011 - 07.2011
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Assisted in setting up production lines for manufacturing processes.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected finished products for quality and adherence to customer specifications.
- Met or exceeded target for on-time customer shipments.
- Used hand trucks and forklifts to unload, load and transport items.
Education
High School Diploma -
Eastside High School
Paterson, NJ06-1992
Skills
- Mechanical repairs
- Quality inspection
- Machine operation
- Schematic reading
- Mechanical troubleshooting
- Task delegation
- Problem solving
- Team collaboration
- Assembly techniques
- Preventive maintenance
Timeline
Mechanical Technician
Siemens Energy
01.2023 - Current
Mechanical Assembler
Acdi
06.2022 - 01.2023
Returns Processor
QVC Distribution Center
07.2019 - 02.2022
Team Leader
Insource Performance Solutions LLC
02.2013 - 06.2019
Production Worker
Tervis Tumbler Company
05.2011 - 07.2011
High School Diploma -
Eastside High School
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