John Avery
Payson,AZ
Summary
Proven leader and problem-solver focused on optimizing operations to reduce costs and enhance efficiency. Demonstrates strong decision-making abilities and sound judgment to drive organizational success.
Overview
24
24
years of professional experience
Work History
Service Technician
Pinnacle Propane
Payson, AZ
05.2017 - Current
- Respond to bulk propane customer inquiries quickly and professionally to increase satisfaction.
- Install new equipment and explain operation and routine maintenance protocols to customers.
- Inspect equipment to diagnose and repair operational issues.
- Adhere to safety protocols and policies to reduce workplace hazards.
Service Technician
AmeriGas Propane
Austin, TX
10.2013 - 04.2017
- Maintained regulatory compliance on underground gas utility with local, state, and federal policies and guidelines
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Assistant Squad Leader
US Army National Guard
Flagstaff, AZ
03.2010 - 03.2012
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of five subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
Department Supervisor
The Home Depot Inc
Payson, AZ
01.2009 - 04.2011
- Awarded Specialty Department of Quarter for three consecutive quarters.
- Awarded Department of Quarter twice.
- Supervised three junior sales associated.
Service Manager
Goodyear Gemini
Phoenix, AZ
04.2006 - 06.2007
- Achieved and maintained 10% increase in productivity in service department.
- Supervised one service advisor and three service technicians.
Squadron Operations NCO
US Navy
Lemoore, CA
04.2001 - 04.2006
- Received commendation for completing new paint schemes on all thirteen squadron aircraft in under 60 days resulting in zero lost flight hours and achieving ew air wing record in turn around.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of four subordinate personnel to support mission success.
Education
Associate of Science - Automotive Technology
Universal Technical Institute of Arizona Inc
07.2007
Skills
- Quality assurance and regulatory compliance
- Technical support and project oversight
- Customer service and documentation
- Adaptability and flexibility
- Excellent communication
- Conflict resolution
- Professionalism
- Continuous improvement
Timeline
Service Technician
Pinnacle Propane
05.2017 - Current
Service Technician
AmeriGas Propane
10.2013 - 04.2017
Assistant Squad Leader
US Army National Guard
03.2010 - 03.2012
Department Supervisor
The Home Depot Inc
01.2009 - 04.2011
Service Manager
Goodyear Gemini
04.2006 - 06.2007
Squadron Operations NCO
US Navy
04.2001 - 04.2006
Associate of Science - Automotive Technology
Universal Technical Institute of Arizona Inc