John Axen
Minneapolis,Minnesota
Summary
Results-driven administrator specializing in complex insurance claims management, recognized for building strong relationships with clients, vendors, and team members. Proven track record of ensuring timely resolution of claims, enhancing operational efficiency, and improving customer satisfaction. Aiming to leverage expertise to further optimize claims processes, and contribute to organizational success.
Overview
8
8
years of professional experience
Work History
State Farm
Bloomington, IL
01.2023 - Current
- Analyze property claims to provide accurate assessments, and timely resolutions.
- Thoroughly review policy documentation and claims evidence to ensure accurate determinations.
- Communicate to policyholders, contractors, and vendors with clarity and empathy.
- Pay claims as owed per the policy, and settle outstanding vendor invoices.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
Service Cordinator
Minnesota Tile and Stone
Minnetonka, MN
06.2018 - 01.2020
- Provided client consultations for slab selection / facilitated ordering and purchase.
- Final quality inspection prior to installation.
- Coordinate customer pick-ups, third-party installations, and commercial logistics for delivery.
- Assisted with billing and invoicing for services rendered.
Project Manager
Jerry's Floor Store
Fridley, Minnesota
03.2017 - 06.2018
- Coordinated commercial solid surface projects from initial walkthrough to final inspection.
Education
Associate of Arts - Business Administration and Management
Anoka Ramsey
Coon Rapids, MNSkills
- Dispute resolution
- Data entry
- Regulatory compliance
- Customer service
- Project coordination
- Problem solving
- File management
- Microsoft office
Affiliations
- Volunteer youth athletics coach
Timeline
State Farm
01.2023 - Current
Service Cordinator
Minnesota Tile and Stone
06.2018 - 01.2020
Project Manager
Jerry's Floor Store
03.2017 - 06.2018
Associate of Arts - Business Administration and Management
Anoka Ramsey
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