John Ayala
Paterson,NJ
Overview
21
21
years of professional experience
Work History
IT Technician
Online Services
Paterson, NJ
07.2022 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Restaurant Supervisor
The Hoboken Kitchen
Hoboken, NJ
06.2019 - Current
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Organized implementation of new banners, displays, and menus.
Costumer Services
Burlington Coat Factory Warehouse
Paterson, NJ
01.2017 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Store Manager
Saks Fifth Avenue OFF 5th
Elizabeth Nj, NJ
06.2003 - 07.2017
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Performed nightly store and team performance audits.
- Increased profits [Number]% through effective sales training and troubleshooting profit loss areas.
- Promoted business strategy by implementing improvements based on guest feedback.
Education
No Degree - Cyber Security
University of Phoenix
Tempe, AZHigh School Diploma -
Jose Maria The Mendive
Cuba09.1999
Skills
- Troubleshooting Network Issues
- Resolving Problems and Incidents
- Help Desk Support
- Component Replacements
- Application Installation
- Maintenance Support Systems
- Customer Inquiries
- Friendly and Patient
- Sales Presentation
- Employee Computer Support
- Incoming Call Management
- Computer Operating Systems
- Computer System Maintenance
Timeline
IT Technician
Online Services
07.2022 - Current
Restaurant Supervisor
The Hoboken Kitchen
06.2019 - Current
Costumer Services
Burlington Coat Factory Warehouse
01.2017 - 11.2019
Retail Store Manager
Saks Fifth Avenue OFF 5th
06.2003 - 07.2017
No Degree - Cyber Security
University of Phoenix
High School Diploma -
Jose Maria The Mendive