John Ayatta

Experienced professional with strong expertise in strategic planning, process improvement (Six Sigma Green Belt), and change management. Skilled in Agile methodologies, project management, and business analysis, with a proven ability to manage multiple initiatives and technical issue resolution. Proficient in JIRA, MS Visio, and Excel for process mapping, reporting, and dashboard creation. Adept at vendor risk management, executive reporting, and performance metric definition. Strong collaborator, effective in both team and independent roles, with a solid track record in workflow planning, control execution, and translating business needs into technical solutions.

• Product Manager, VP, JP Morgan Chase, 03/2019 – 06/2025, Worked in an Agile Team environment focusing on the migration of Chase Home Lending mortgage customer loan application workflow platform from MPX to Encompass web-based solution., Responsible for migration of Flood services from MPX to Encompass., Ensured new Encompass platform by mapping in Signavio and was responsible for critical milestones., UAT Testing of all new features.
• Process Manager Sr, JP Morgan Chase, 05/2017 – 12/2019, Led key initiatives to optimize appraisal and lending workflows, resulting in increased efficiency and cost savings., Improved appraisal turnaround by implementing early triggers, refining disaster report usage, and introducing lower-cost loan products., Reduced lender cure rates through updates to appraisal fee structures., Streamlined vendor (CMS) operations by enhancing appraisal and title order processes., Advanced Affordable Lending efficiency with FHA TI workflow improvements and grant process enhancements., Maintained and updated MX process maps to support system accuracy and continuous change management., Partnered with the Robotics team to identify and propose automation opportunities through RPA initiatives.
• Senior Business Strategist, CCB Operations Strategy & Analytics, Led process improvement initiatives across key functions including Payments, Business Banking, Private Banking, Commercial Card, Disputes & Claims, and Contact Center IVR., Conducted end-to-end evaluations and opportunity sizing to identify and address operational gaps., Developed strategic roadmaps and target-state designs using customer journey mapping, call listening, and data analytics to enhance business performance and customer experience.
• Business Strategist, AVP, JP Morgan Chase, 03/2014 – 05/2017, Led the design and pilot of the CAS PODS process, resulting in improved customer satisfaction, SLA performance, and reduced rejection rates., Developed success metric dashboards for executive visibility and performance tracking during the pilot., Provided strategic support for key initiatives, including underwriting integration, reject reduction, and foreclosure alternatives., Supported process mapping and documentation validation for Customer Assistance workflows, ensuring accuracy and alignment with operational practices.
• Business Control Consultant, Bank of America, 2009 – 2014, Led end-to-end reporting and process improvement efforts within BAC Home Loans, delivering enterprise-level visibility and operational efficiency across loan modification and photo card processes., Directed the migration to SQL-based reporting, developed executive dashboards, and oversaw digital tool implementation used by thousands of banking centers., Collaborated with cross-functional and offshore teams on system enhancements and managed a team of 15–20 to ensure seamless exception handling, system stability, and high-quality service delivery.