Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Bajnoczy

9293 Main St Taberg,NY

Summary

Results-driven Retention Specialist known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and data analysis to understand client needs and reduce churn rates effectively. Excel in communication, empathy, and problem-solving to enhance customer retention strategies.

Overview

7
7
years of professional experience

Work History

Retention Specialist

Farmers Insurance Agency
Oriskany, NY
02.2019 - Current
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Resolved customer complaints promptly and professionally.
  • Followed-up with customers to ensure satisfaction.
  • Assisted in training new Customer Service Representatives when needed.

Insurance Agent

State Farm
Rome, NY
05.2018 - 02.2019
  • Provided customers with information regarding plan features, pricing, and availability.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.

Insurance Agent

Loomis insurance
Sylvan Beach, NY
06.2017 - 05.2018
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.

Education

Personal Lines License -

Bryant And Stratton College
Getzville, NY
05-2018

High School Diploma -

Camden High School
Camden, NY
06-2015

Skills

  • Upselling and Cross Selling
  • Problem-Solving
  • Time management abilities
  • Customer Retention Strategies
  • Reliability
  • Excellent Communication
  • Complaint resolution
  • Inbound and Outbound Calling

Accomplishments

  • Smart Council
  • CX Cup
  • yellow belt
  • SME(Subject Matter Expert)

Timeline

Retention Specialist

Farmers Insurance Agency
02.2019 - Current

Insurance Agent

State Farm
05.2018 - 02.2019

Insurance Agent

Loomis insurance
06.2017 - 05.2018

Personal Lines License -

Bryant And Stratton College

High School Diploma -

Camden High School

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John Bajnoczy