John Baker
Charles Schwab - Tax & Cost Basis Operations
Lone Tree,CO
14
years of professional experience
Transformational leader who combines workforce development, change leadership, operational expertise, and responsible AI adoption to help organizations embrace new ways of working and deliver measurable business outcomes.
Work History
Director (PL)
3 Years 5 Months- Led team-level implementation of Copilot, building AI-powered research agents to accelerate regulatory comparison work and developing AI analytic tools to process and review large-scale Excel datasets, improving speed and accuracy of data review
- Implemented advanced analytics tools to streamline reporting processes, improving decision-making capabilities across departments.
- Rebuilt and established relationships with state regulators resulting in abatement of $10 million in penalties and interest across six years.
- Developed comprehensive training programs for staff, enhancing knowledge sharing and supporting continuous improvement initiatives.
- Designed and rolled out new policies, procedures, and controls, supporting adoption across front-line teams
- Collaborated with cross-functional teams to define best practices and ensure compliance with regulatory standards in tax operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated stakeholder engagement sessions to align organizational objectives with operational strategies, promoting cohesive execution of goals.
Senior Manager (PL)
7 Years- Built inclusive team culture for engagement, partnership, accountability, and maintained consistent high engage levels throughout entirety of tenure
- Established Flex Team, building internal relationships for high volume support throughout the year
- Collaborated with IT to optimize systems integration for tax processing workflows.
- Mentored aspiring leaders, fostering professional development and enhancing team performance.
- Spearheaded initiatives to reduce operational risks in tax and cost basis functions.
Senior Specialist
3 Years 4 MonthsEducation
Master of Science - - Organizational Leadership
Skills
Strategic planning
Cross-Functional Collaboration
Business Performance Management
Managing Deadlines & Production Teams
Leading Career Progression
Organizational Improvements
Performance Tracking and Evaluations
Employee Coaching and Mentoring
Relationship building
AI Champion
Gallup Strengths
Individualization
Relator
Restorative
Connectedness
Learner
Timeline
Director (PL)
Charles Schwab - Tax & Cost Basis Operations
03.2023 - CurrentRead More
Senior Manager (PL)
Charles Schwab - Tax & Cost Basis Operations
03.2016 - 03.2023Read More
Senior Specialist
Charles Schwab - Active Trader CS&S
11.2012 - 03.2016Read More
University of Denver
Master of Science from - Organizational Leadership
Read More