JOHN BEN JR.
Goodwill Industries of Houston
Iowa Colony,TX
22
years of professional experience
Dedicated retail, logistics, and operations manager with extensive experience leading teams, controlling inventory and budgets, improving customer service, and optimizing store and warehouse performance. Results-driven manager with a strong background in retail leadership, logistics, warehouse operations, budgeting, inventory control, customer service, and team development.
Work History
Senior Logistics Manager /Retail Outlet Manager
3 Years 10 Months- Reduced transportation costs through strategic route planning and carrier negotiations.
- Streamlined logistics operations through improved inventory-management systems and procedures.
- Implemented technology solutions to automate manual tasks and improve staff productivity.
- Conducted operational audits to identify inefficiencies, compliance gaps, and corrective actions.
- Optimized warehouse space utilization through redesigned storage layouts and workflows.
Store Manager
12 Years- Led daily store and pharmacy operations while maintaining a clean, safe, customer-focused environment.
- Managed inventory and loss prevention, reducing shrink by more than 60%.
- Resolved customer concerns professionally and maintained strong customer relationships.
- Managed a $2M store budget and reduced operating costs by 15% through inventory and expense management.
- Trained and coached a 15-person team, improving customer-service metrics by 25% while strengthening retention.
Assistant Manager
6 Years- Supported store leadership in daily operations, sales execution, customer service, and team performance.
- Oversaw inventory, merchandising, staffing, scheduling, and department operations.
- Monitored sales results, set team goals, and implemented action plans to meet targets.
- Managed expenses and shrink through inventory control and loss-prevention practices.
- Recruited, trained, coached, and developed associates while maintaining accountability.
- Ensured compliance with company policies, safety standards, and operating procedures.
Education
High School Diploma
Skills
Logistics Analysis
Warehouse Management
Distribution Optimization
Demand Forecasting
Inventory Management
P&L / Budget Management
POS Systems
Recruitment & Hiring
Store Merchandising
Customer Experience
Team Leadership & Coaching
Process Improvement
Multi-million-dollar budget responsibility
Loss prevention & cost control
High-volume retail operations
Staff development & performance
Safety & compliance
Warehouse management
Distribution network optimization
Demand forecasting
Transportation management
Cost reduction
Logistics analysis
Accomplishments
- Reduced transportation and operating costs
- Reduced inventory shrink by 60%+
- Managed a $2M store budget
- Led and developed teams across retail and logistics
- Improved customer-service performance by 25%
Timeline
Senior Logistics Manager /Retail Outlet Manager
Goodwill Industries of Houston
08.2022 - 06.2026Read More
Store Manager
CVS Pharmacy
07.2010 - 07.2022Read More
Assistant Manager
Lowe's Home Improvement
07.2004 - 07.2010Read More
Hastings High School
High School Diploma
Read More