John Besa
Redding,CA
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night manager/General manager
Damburger
09.2021 - 09.2023
- Hired, trained and coached staff members on customer service skills, food/beverage knowledge, and safety standards
- Opened night hours for first time in 84 years and raised profit every month
- Reduced variable costs by 12% through tighter controls on payroll and inventory waste
- Provided technical expertise and support to ensure food safety, improved food quality, optimized products and processes
- Oversaw FOH and BOH to ensure efficiency and timing
Operations Manager
Spectracanna
01.2021 - 07.2021
- Reported directly to CEO. In charge of company-wide operations, finances, cost reduction, customer relations, and sales enhancement
- Managed warehouse operations staff educated team on quality management to drive accountability at all levels, resulting in 80% improvement
- Collaborated to identify training/development gaps with new leaders
- Ensure compliance with all manufacturing processes and Standard Operating Procedures, review metrics and work to improve efficiency
- Assured operation fulfilled all business and industry license requirements
Production Manager
Infusion Factory
10.2019 - 12.2020
- Reengineered and integrated the centralized processes whilst improving performance and reducing costs
- Led multiple initiatives resulting in high profitability
- Monitored project scope to ensure that all effects are completed according to schedule and within budget
- Developed process flow, quality standards and strong company culture
- Worked closely with customers to prioritize initiatives, communicate status updates, and ensure growth
- Performed cycle counts and verified new item weights and dimensions
Senior Team Leader
Target
11.2011 - 08.2019
- Strategically resolved internal and customer-related issues
- Set clear team goals and delegated tasks and set deadlines.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions
- Increased overall team efficiency and productivity
- Cross-trained in every store role to maximize operational knowledge
- Oversaw personnel recruitment, performance and scheduling
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Skills
- Inventory Management
- Team Leadership
- Requirements Analysis
- Project Planning
- Staff Development
- Vendor Relations
Certification
METRC Certified
OSHA Certified
ServSafe Manager Certified
Timeline
Night manager/General manager
Damburger
09.2021 - 09.2023
Operations Manager
Spectracanna
01.2021 - 07.2021
Production Manager
Infusion Factory
10.2019 - 12.2020
Senior Team Leader
Target
11.2011 - 08.2019
Similar Profiles
Christian Cruz GalindezChristian Cruz Galindez
Cashier at El Zarape RestaurantCashier at El Zarape Restaurant
Erik CottenErik Cotten
Community Service Officer at Redding Police DepartmentCommunity Service Officer at Redding Police Department
Abby LavoieAbby Lavoie
Nurse Case Manager at Partnership Healthplan of CANurse Case Manager at Partnership Healthplan of CA
Lane BollmannLane Bollmann
Production Manager at Ember Valley Management CompanyProduction Manager at Ember Valley Management Company
Rashia CampbellRashia Campbell
Night General Manager at Cookout RestaurantNight General Manager at Cookout Restaurant