Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Bischoff

Detroit

Summary

I appreciate the opportunity to apply for a position as a Loan Officer for Better. I have five years of experience in the mortgage industry, and I believe I am a great fit. I’ve had over 300 5-star reviews from closed clients in my career, and I believe I would be a great fit for Better. In my career, I've provided excellent customer service, exceeded sales goal targets, and created a positive work environment. Highly skilled, with a sales background, while providing top-notch customer service and resolving complex issues. Strengths include problem-solving, multitasking, and strong communication skills. Previous work experience has demonstrated the ability to improve customer satisfaction.

Overview

13
13
years of professional experience

Work History

Service Support Advisor

Rivian Automotive
08.2023 - Current
  • Develop Processes to Improve the customer experience for getting service on their vehicles.
  • Escalation team leader - work with high profile and escalated customers to give best experience and de-escalate.
  • Roadside Mentor - Train people on how to help and assist customers that are in a roadside situations.
  • Create and update Sharepoints by creating pages to walk people through processes and create guides for the service journey.
  • Work with our team to create weekly knowledge tests and guides to improve the quality of companies Service advisors.

Mortgage Broker

Next Door Lending
08.2022 - 02.2023
  • Work on a credit trigger lead. Alot of new experiences with programs and got more knowledge in the mortgage industry then I previously had. This taught me how to be my own boss in a new industry.
  • Set up a business page on social media, started going out and doing open houses to get new clients and being able to generate leads in a different way than I've done in my career. As well as working on having several realtor partners.

Director of Mortgage Banking / Sales Manager - Incubation of Ignite Loan Officers

AmeriSave Mortgage
01.2021 - 03.2022
  • Lead a team of 10-20 new loan officers underneath me directly that never worked in the mortgage industry before.
  • Taking on every customer escalation for my team as well as for other managers to deescalate and give client the best experience. (For a team of brand-new bankers working remote in Covid, it was a lot)
  • Teaching newly licensed loan officers how to sell mortgages, use technology and do daily zoom trainings for 100-140 new bankers for 3-4 hours a day.
  • Creating and updating the CPP (The script for new bankers for them to find success).
  • Creating a fun culture which included taking my team out on team outings to places like Tigers games, Restaurants, etc... And hosting competitions to boost productivity and to make people enjoy their time at work significantly more.
  • Keeping people charismatic about working and painting a picture of how this job can change their live.
  • Top 10 funder in 2020 and top 20 in 2021 (As a manager, not actively writing loans, funding my pipeline from 2020)

Mortgage Originator

AmeriSave Mortgage
09.2019 - 12.2020
  • Every quarter of 2020 I was at least in the top 10 in the region for fundings.
  • Always a team player, teaching, coaching and helping people learn the technology as well as the process and sales skills.
  • Customer Service and Satisfaction is how I believe I find my success.

Mortgage Loan Originator

Quicken Loans
07.2018 - 08.2019
  • Foundation – Transfer and learn the art of persuasion to make people interested in a refinance.
  • Turning a no into yes, being a salesman convincing people to do a refinance and to put them in a better position than previously.

General Manager

Passport Pizza
04.2014 - 07.2018
  • Train Staff
  • Train new Managers
  • Manage store while training and looking for new managers; as well as opening new stores and hiring staff.
  • Creating online accounts, such as Facebook, Google, Twitter, Grub Hub, Door Dash etc...
  • Taking complaints and solving issues for all 22 stores.
  • Enforcing rules and regulations, making sure all of the stores are up to health code.

Millennial Lobbyist / Millennial Representative

National Restaurant Association
01.2013 - 12.2017
  • Lobby in Assigned states to push the National Restaurant Associations Agenda.
  • Assigned to a group of people to Lobby in California, Texas, Michigan and Washington DC. Where we would meet with public officials to persuade them on current events.
  • Set up and host Fundraisers, seminars and tours of various IT companies (Google, Yelp, Facebook etc...) to help restaurant owners take advantage of using the internet and new technology to draw in business.

Manager

Passport Pizza
08.2012 - 04.2014
  • Hire and train staff
  • Be in charge of the store to make sure everything runs smoothly
  • Take phone calls, and answer and deal with store level complaints.

Education

General Studies -

Macomb Community College
Macomb, Michigan

Skills

  • Adobe Photoshop
  • Adobe InDesign
  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Communication Skills
  • Customer experience improvement
  • Escalation management
  • Process documentation
  • Training facilitation
  • Knowledge assessment creation
  • Customer relationship management
  • Team collaboration
  • Compliance adherence
  • Information technology literacy
  • Sales strategy implementation
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Team building
  • Adaptability
  • Service level agreement
  • Goal-oriented mindset
  • Customer service
  • Strong work ethic
  • Product training

Timeline

Service Support Advisor

Rivian Automotive
08.2023 - Current

Mortgage Broker

Next Door Lending
08.2022 - 02.2023

Director of Mortgage Banking / Sales Manager - Incubation of Ignite Loan Officers

AmeriSave Mortgage
01.2021 - 03.2022

Mortgage Originator

AmeriSave Mortgage
09.2019 - 12.2020

Mortgage Loan Originator

Quicken Loans
07.2018 - 08.2019

General Manager

Passport Pizza
04.2014 - 07.2018

Millennial Lobbyist / Millennial Representative

National Restaurant Association
01.2013 - 12.2017

Manager

Passport Pizza
08.2012 - 04.2014

General Studies -

Macomb Community College

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