Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

John Bitetti

Wegmans
Syracuse
1
Certification
2
years of professional experience

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs, conflict resolution, and strong problem-solving abilities. Aiming to build a positive and helpful space that contributes to everyone.

Work History

Customer Service Representative

2 Years 4 Months
Wegmans | 04.2024 - Current
  • Assisted customers in finding products and resolving inquiries to enhance the overall shopping experience.
  • Provided product knowledge and recommendations, contributing to customer satisfaction and loyalty.
  • Collaborated with team members to maintain cleanliness and organization of store merchandise displays.
  • Trained new staff on customer service best practices, creating a collaborative work environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.

Education

Bachelor of Science - Sound Recording

Onondaga Community College | Syracuse, NY | 05-2026
  • Cheryl Gobbetti Hoffman Memorial Scholarship in Music Scholarship Recipient for UB.
  • President's List member
  • [3.8] GPA
  • Extracurricular Activities: Music School of CNY ensemble member

High School Diploma

Christian Brothers Academy | Syracuse, NY | 06-2021
  • Honor Roll Every Semester
  • Completed AP course in English
  • Completed AP course in Physics

Skills

Product knowledge
Customer service
Staff training
Conflict mediation
Active listening
Critical thinking
Relationship building
Computer proficiency

Certification

Avid Certified Professional

Timeline

Customer Service Representative

Wegmans
04.2024 - CurrentRead More

Onondaga Community College

Bachelor of Science from Sound Recording
Read More

Christian Brothers Academy

High School Diploma
Read More
John Bitetti