John black
winchester
Summary
Dedicated professional with expertise in windshield installation and safety compliance. Proven ability to educate customers and ensure quality assurance in all installations.
Overview
24
24
years of professional experience
Work History
Owner
floyds glass
Roseburg
01.2003 - 03.2026
- Repaired and replaced windshields using specialized tools and techniques.
- Assisted customers in selecting appropriate glass products for their vehicles.
- Inspected damaged glass for quality and safety standards compliance.
- Educated customers on maintenance and care of installed glass products.
- Maintained a clean and organized work area to ensure safety compliance.
- Trained new technicians on installation procedures and safety protocols.
- Assisted in the design process for custom installations by taking precise measurements of openings and providing accurate estimates for materials costs.
- Adhered strictly to industry guidelines related to the use of chemicals while performing repairs or replacements.
- Demonstrated commitment to quality assurance by inspecting each job prior to completion ensuring accuracy.
- Attended training sessions regularly in order to stay abreast of new techniques and products related to the trade.
- Conducted regular maintenance checks on tools used for glass cutting and installation processes.
- Troubleshot problems with existing installations, identified root causes of issues, and implemented solutions accordingly.
- Applied sealants and adhesives according to manufacturer instructions to secure glass in place.
- Assessed potential risks before beginning any task in order to avoid injury or property damage.
- Researched product specifications and industry standards to ensure compliance with customer requirements.
tow truck driver
D&D towing
Roseburg
01.2003 - 06.2007
- Operated tow trucks for vehicle recovery and roadside assistance.
- Responded to emergency calls promptly and efficiently.
- Assisted customers with vehicle access and recovery procedures.
- Conducted safety inspections and maintenance on towing equipment.
- Coordinated with dispatch for optimal route planning during service calls.
- Maintained accurate records of all tows and services provided.
- Communicated effectively with clients regarding service options and timelines.
- Trained new drivers on towing procedures and safety practices.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Maintained accurate records of all towing activities.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
Tow Truck Driver
marshalls towing
Sutherlin
01.2002 - 01.2003
- Operated tow truck to safely transport vehicles from various locations.
- Responded promptly to emergency calls for roadside assistance and towing services.
- Communicated effectively with customers to assess towing needs and provide updates.
- Inspected equipment regularly to ensure safe and efficient operations during tow jobs.
- Assisted in training new drivers on company procedures and safety protocols.
- Collaborated with local law enforcement for secure vehicle recovery operations.
- Managed basic maintenance tasks on towing equipment to ensure reliability during service.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
Education
High School Diploma -
Douglas High School
Winston, OR06-1984
Skills
- Windshield installation
- Safety compliance
- Quality assurance
- Customer education
- Problem troubleshooting
- Vehicle inspection
- Customer relationship management
- Route planning
- Equipment maintenance
- Team training
- Attention to detail
- Effective communication
- Time management
- Emergency response
- Operational coordination
- Business marketing
- Crisis management
- Sales strategy development
- Agile methodology implementation
- Service quality assurance
- Business development
- Program creation and implementation
- Hiring and staffing
- Strategic project planning
- Sales leadership
- Sales oversight
- Key partnership cultivation
- Staff management
- Business administration
- Social media control
- Financial management
- Budget administration
- Contract management
- Supply chain optimization
- Regulatory compliance
- Brand strategy planning
- Business launch
Timeline
Owner
floyds glass
01.2003 - 03.2026
tow truck driver
D&D towing
01.2003 - 06.2007
Tow Truck Driver
marshalls towing
01.2002 - 01.2003
High School Diploma -
Douglas High School