John Boateng
Chicago,IL
Summary
Innovative Computer Science Student with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Strong human relations skills with effective interaction and collaboration well with others. Aiming to leverage the abilities to successfully fill the vacancy.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Church Of Pentecost
01.2019 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivers Onsite support for over 200 members
Volunteer
George Armstrong Elementary School (CPS)
09.2021 - 05.2022
- Assisted with special events or programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Strengthen members' bonds by leading well-orchestrated gatherings and special events.
- Educate members and families about available resources and services.
Education
Bachelor of Science - Computer Science
Northeastern Illinois University
Chicago, IL05.2023
Skills
- Collaborative Team Player
- Excellent organizational skills with attention to detail
- Analytical and Methodical
- Strong Problem-solving skills
- Computer Networking
- Help Desk Support
- Hardware Replacement
- Software Troubleshooting
- Log Analysis/Windows Analysis
- Willingness to learn and adapt to new systems and procedures
Honors/Awards
- College of Business and Technology Merit Tuition Scholarship
- Golden Opportunity Scholarship
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Volunteer
George Armstrong Elementary School (CPS)
09.2021 - 05.2022
IT Support Specialist
Church Of Pentecost
01.2019 - Current
Bachelor of Science - Computer Science
Northeastern Illinois University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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