Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k match
27
years of professional experience
Sr. Implementation Manager experienced in maximizing performance and driving continuous improvement. Led cross-functional teams to deliver strategic logistics solutions that enhanced operational efficiency and reduced costs. Committed to optimizing supply chain processes and fostering team collaboration to achieve operational goals.
Work History
Sr Implementation Manager
6 Years 9 Months
UPS | 01.2020 - Current
Developed and optimized project plans, ensuring timely delivery of implementation milestones.
Led cross-functional teams to implement strategic logistics solutions enhancing operational efficiency.
Analyzed project performance metrics to identify areas for process improvement and cost reduction.
Mentored junior staff, fostering skill development and knowledge sharing across teams.
Collaborated with stakeholders to define project scope, objectives, and deliverables aligned with business goals.
Managed the execution of multiple simultaneous implementations, ensuring all projects were delivered on time and within budget.
Managed client expectations during implementations by maintaining clear communication about project status and any potential delays.
Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
Presented findings from completed implementations at industry conferences and events, showcasing organizational expertise and promoting thought leadership.
Collaborated with cross-functional teams to ensure timely delivery of quality solutions for clients.
Balanced client needs with internal resource availability, optimizing the allocation of team members to maximize productivity without compromising quality.
Managed Transportation Manager
9 Years 10 Months
UPS | 03.2010 - 01.2020
Implemented process improvements, enhancing operational efficiency and reducing transit times.
Managed logistics planning, coordinating with cross-functional teams to optimize routes and resources.
Collaborated with external partners to negotiate contracts, ensuring competitive pricing and service quality.
Streamlined communication channels between departments, enhancing collaboration on transportation projects.
Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
Analyzed historical trends to proactively address potential challenges within the supply chain.
Coordinated logistics activities across multiple locations for seamless distribution operations.
Fostered a positive work environment by promoting open communication channels between staff members.
Streamlined operations by implementing new technologies for better communication and data management.
Led cross-functional teams to develop transportation strategies that aligned with organizational goals.
Coordinated with suppliers to ensure timely delivery of goods, maintaining inventory levels for peak efficiency.
Developed contingency plans to minimize disruptions in the supply chain.
Reviewed and negotiated contracts with carriers to optimize shipping costs.
Operations Manager
9 Years 10 Months
UPS | 03.2010 - 01.2020
Coordinated cross-functional teams to optimize workflow and resource allocation.
Analyzed performance metrics to identify process improvements and implement solutions.
Streamlined logistics operations to enhance delivery efficiency and reduce delays.
Led team training programs, improving safety compliance and operational effectiveness.
Developed standard operating procedures that increased consistency across operations.
Implemented technology solutions to improve tracking and reporting of shipments.
Oversaw budget management, aligning operational costs with organizational targets.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Directed initiatives to improve work environment, company culture or overall business strategy.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Transportation Supervisor
4 Years 7 Months
UPS | 08.2005 - 03.2010
Oversaw daily operations of transportation teams, ensuring timely deliveries and adherence to safety protocols.
Demonstrated tasks to new hires and assigned experienced workers for further training.
Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
Collaborated with cross-functional teams for seamless coordination in supply chain processes.
Worked with service providers to resolve issues and corrected delays.
Worked closely with personnel, customers, and contractors to resolve problems.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Implemented process improvements, enhancing workflow efficiency and reducing delays in package handling.
Trained and mentored staff on best practices for logistics management and operational procedures.
Conducted performance evaluations, providing feedback to enhance employee productivity and morale.
Analyzed shipment data to identify trends, implementing corrective actions for operational challenges.
Developed strong relationships with clients through consistent communication and excellent customer service practices.
Transportation Coordinator
6 Years 3 Months
UPS | 05.1999 - 08.2005
Analyzed shipment data to identify trends and enhance route planning strategies.
Coordinated transportation logistics to optimize delivery schedules and improve service efficiency.
Managed communication between drivers, customers, and dispatch to ensure timely updates.
Implemented process improvements that reduced transit times and increased customer satisfaction.
Tracked shipments from dispatch through delivery to verify timely arrival.
Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.ds
Analyzed transportation data to identify improvement opportunities.
Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
Built and maintained strong partner relationships for smooth, cost-effective logistics.
Led shipment scheduling and routing with carriers, enabling reliable customer updates.
Loss Prevention Manager (Safety Security Manager) at Hard Rock Hotel Desaru CoastLoss Prevention Manager (Safety Security Manager) at Hard Rock Hotel Desaru Coast