JOHN BOOTH
Asheboro
Summary
Dynamic Store Manager with proven success at BLUE COMPASS RV, enhancing customer satisfaction through effective training and mentoring. Expert in store operations and problem-solving, I led teams to achieve over 100% sales growth. My outstanding communication skills foster strong customer relations, ensuring a positive shopping experience.
Overview
24
24
years of professional experience
Work History
Store Manager
BLUE COMPASS RV
03.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
AMERICAMP RV
03.2001 - 03.2014
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- From the 2nd month of hiring was always the #1 salesman in the company.
- Was hired as a parts associate and worked my way up to sales manager in 1&1/2 years.
- Increased sales over 100% yoy and GP over 80%
Education
Eastern Randolph HS
Ramseur, NC05-1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Sales strategies
Timeline
Store Manager
BLUE COMPASS RV
03.2014 - Current
Sales Associate
AMERICAMP RV
03.2001 - 03.2014
Eastern Randolph HS