Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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John Boucher

Grosse Ile,MI

Summary

Proven problem-solver and team collaborator, I enhanced safety and customer satisfaction at Elizabeth Park Marina and Kennedy Ice Rink. Skilled in equipment inspection and complaint resolution, I effectively trained employees, improved operational efficiency, and maintained environmental compliance, contributing to a significant increase in positive customer feedback.

Recent graduate with foundational knowledge in welding and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Marina Attendant

Elizabeth Park Marina
04.2024 - Current
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Coordinated between supervisor and customers to resolve problems.
  • Checked tools and equipment to prevent accidents and injuries.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Proved successful working within a fast-paced environment.
  • Explained maintenance procedures to customers for full comprehension.

Ice Rink Attendant

Kennedy Ice Rink
10.2023 - Current
  • Engaged safety devices and monitored ice rinks during operation to reduce safety risks.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Oversaw maintenance and operation of common areas, bathrooms and locker rooms, equipment, maintaining safety, cleanliness and operational efficiency.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Cleaned surfaces to reduce spread of germs and bacteria.

Volunteer

Grosse Ile Wrestling Club
02.2022 - 03.2024
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Educated young people about strategies for becoming a well rounded wrestler.
  • Approached issues proactively to best meet current and future community needs.

Education

High School Diploma -

Grosse Ile High School
Grosse Ile, MI
05-2025

No Degree - Welding

Flat Rock High School
Flat Rock
05-2025

Skills

  • Equipment inspection
  • Weather monitoring
  • Heavy lifting
  • Waste disposal
  • Environmental compliance
  • Docking assistance
  • Groundskeeping
  • Security measures
  • Teamwork and collaboration
  • Analytical thinking
  • Problem-solving
  • Complaint resolution

Certification

Ask

Languages

English
Full Professional

Interests

  • Cooking
  • Camping
  • Participate in hockey, as recreational activities to maintain physical fitness
  • DIY and Home Improvement
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things

Timeline

Marina Attendant

Elizabeth Park Marina
04.2024 - Current

Ice Rink Attendant

Kennedy Ice Rink
10.2023 - Current

Volunteer

Grosse Ile Wrestling Club
02.2022 - 03.2024

High School Diploma -

Grosse Ile High School

No Degree - Welding

Flat Rock High School

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John Boucher