John Bowser
Duxbury,MA
Summary
Accomplished Service Technician with a proven track record at R. E. Lyons Fire Equipment, enhancing customer satisfaction through efficient troubleshooting and preventive maintenance. Skilled in equipment inspection and repair, coupled with a strong ability to communicate effectively, ensuring safety and regulatory compliance. Demonstrated expertise in mechanical abilities and professional service, significantly improving operational efficiency.
Overview
57
57
years of professional experience
Work History
Service Technician
R. E. Lyons Fire Equipment
09.2012 - 06.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Firefighter EMT
Town Of Duxbury Fire Dept
05.1974 - 05.2006
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
Sp Patrolman
Town Of Duxbury
06.1967 - 05.1974
- Ensured a visible police presence within the community by engaging in foot patrols and interacting with residents.
- Assisted in traffic control during special events and incidents, ensuring smooth flow and public safety.
- Improved community safety by conducting regular patrols and responding to emergency calls.
- Participated in training exercises to enhance professional skills, maintain physical fitness and stay current on departmental policies and procedures.
- Testified in court proceedings as required, presenting clear accounts of cases handled and supporting evidence gathered.
- Assisted motorists experiencing difficulties on roadways, providing aid or coordinating additional resources when necessary.
- Responded swiftly to domestic violence situations providing assistance to victims while handling disputes professionally.
- Enforced traffic laws through routine stops, issuing citations or warnings as appropriate based on observed violations.
Education
High School Diploma -
Ma. Fire Accademy
Stow, MASkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Work with Minimal Supervision
- Valid Driver's License
- Mechanical abilities
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Documentation And Reporting
- OSHA Requirements
- Professional and Courteous
- Service Reports
- Equipment Inspection
- Safety Procedures Adherence
- Work Documentation
- Regulatory Compliance
- Report Generation
Timeline
Service Technician
R. E. Lyons Fire Equipment
09.2012 - 06.2024
Firefighter EMT
Town Of Duxbury Fire Dept
05.1974 - 05.2006
High School Diploma -
Ma. Fire Accademy
Sp Patrolman
Town Of Duxbury
06.1967 - 05.1974
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