John Boyd
Gatesville,TX
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Branch Manager
The Money Store Mortgage
03.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Branch Manager
Guaranteed Rate
10.2021 - 03.2023
- Collaborated with upper management to develop strategic plans for overall company growth.
- Implemented risk management protocols to minimize potential losses from credit exposure or fraud incidents.
- Improved internal processes for loan origination, processing, underwriting, and closing to expedite turnaround times on loans.
- Managed a diverse team of professionals, fostering an environment of teamwork and open communication.
- Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
- Oversaw the underwriting process, ensuring timely loan approvals and adherence to regulatory guidelines.
- Streamlined branch operations to improve efficiency, reducing overall operational costs.
- Developed and maintained a healthy pipeline of business by consistently prospecting for new clients and referral sources.
- Implemented effective staff training programs for improved customer service and employee retention.
- Ensured compliance with all federal, state, and local regulations governing mortgage lending activities within the branch.
- Monitored market trends and competitor activity to maintain competitive positioning within the industry.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Submitted loan applications to underwriter for verification and recommendation.
Branch Sales Manager
Sente Mortgage
05.2017 - 10.2021
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
Education
Mortgage Lending
Xinnix Flight School For Loa Origintors
Online02.2013
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
The Money Store Mortgage
03.2023 - Current
Branch Manager
Guaranteed Rate
10.2021 - 03.2023
Branch Sales Manager
Sente Mortgage
05.2017 - 10.2021
Mortgage Lending
Xinnix Flight School For Loa Origintors
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