John Boyd
Tucson,AZ
Summary
A seasoned Lead Master Tech with a proven track record .I excel in fast-paced environments, demonstrating exceptional problem-solving and teamwork skills. Achieved a 60% sales increase at Desert Tire and Repair through innovative strategies, underscoring my ability to blend technical expertise with unparalleled customer service. i have been a ASE certified master tech since 1986 with l1 advanced diagnoses certificate.I have been involved with all aspects of the automotive industry for aprox.45 years
Overview
40
40
years of professional experience
Work History
Lead Master Tech
Big Brand Tire & Service
04.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lead Technician/Crew Trainer
Mpg Automotive
04.2019 - 04.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Lead Technician/shop Foreman/team Leader
Jack Furriers Tire and Service
04.2010 - 04.2019
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Store Manager
Bridgestone/firestone
04.2009 - 04.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Desert Tire and Repair/goodyear
01.2007 - 04.2009
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Increased sales by 60% with special displays and promotions.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
Lead Tech
Jack Furrier Tire & Auto Care
04.1997 - 04.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Automotive Sciences
Eastern Arizona College
Thatcher, AZ01-1985
Associate of Science - Automotive Sciences
Pima Community College
Tucson, AZ01-1983
GED -
Palo Verde High
Tucson, AZ05-1982
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
ASE certified master tech/L1 advanced Diag. . continue schooling through clinics and vocational schools to keep up to date on changing technologies .
Timeline
Lead Master Tech
Big Brand Tire & Service
04.2022 - 08.2022
Lead Technician/Crew Trainer
Mpg Automotive
04.2019 - 04.2022
Lead Technician/shop Foreman/team Leader
Jack Furriers Tire and Service
04.2010 - 04.2019
Store Manager
Bridgestone/firestone
04.2009 - 04.2010
Store Manager
Desert Tire and Repair/goodyear
01.2007 - 04.2009
Lead Tech
Jack Furrier Tire & Auto Care
04.1997 - 04.2007
Associate of Science - Automotive Sciences
Eastern Arizona College
Associate of Science - Automotive Sciences
Pima Community College
GED -
Palo Verde High
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