Philip Tybon
Joliet,IL
Summary
Results-driven Lead Master Tech with expertise in operational supervision, customer service, and process optimization. Proven ability to manage inventory effectively and ensure compliance with safety standards during all repair processes.
Overview
2027
2027
years of professional experience
Work History
Lead Master Tech
Safelite Auto Glass
Crest Hill, IL
2014 - Current
- Diagnosed and repaired vehicle glass issues, ensuring timely resolutions for customer satisfaction.
- Installed windshields and windows with precision and care.
- Maintained tools and equipment to ensure reliability and safety during repair operations.
- Ensured compliance with safety standards during repairs.
- Provided excellent customer service throughout repair process.
- Managed inventory of glass materials and repair supplies, supporting seamless repair processes.
Restaurant General Manager
Pizza Hut
Westmont, Illinois
2011 - 2013
- Supervised daily restaurant operations, enhancing service quality and customer satisfaction.
- Monitored daily operations for adherence to established policies and procedures, maintaining operational standards.
- Trained new employees on food safety and customer service protocols, ensuring compliance and improving team readiness.
- Implemented inventory control measures to maintain product availability.
Education
Associate of Arts - Mathematics Education
Northeastern Illinois University
Chicago, ILSkills
- Equipment installation expertise
- Process optimization
- Operational supervision
- Problem resolution
- Time management
- Customer service
Accomplishments
- Top Dog 2018
- Outstanding Quality 2021
- Highest Survey Retention 2024
- Local Best of Belron 3rd Place 2025
Timeline
Lead Master Tech
Safelite Auto Glass
2014 - Current
Restaurant General Manager
Pizza Hut
2011 - 2013
Associate of Arts - Mathematics Education
Northeastern Illinois University