Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
16
16
years of professional experience
Work History
Manager
Express Oil Change & Tire Engineers
Alexander City, AL
06.2016 - 08.2024
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Trained employees on additional job positions to maintain coverage of roles.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Oversaw daily operations, maintaining efficiency and quality standards.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
NCO/Engineer
US Army
Anniston, AL
11.2008 - 08.2018
Developed and implemented engineering strategies to improve production efficiency.
Transport specialist
Counter IED Instructor
Provided support during the installation, maintenance, repair, and calibration of equipment.
Responsible for millions of dollars in equipment and machinery, as well as the maintenance required to maintain and keep mission ready.
Top graduate in leadership schools.
Fluent in horizontal and vertical engineering projects/missions.
Responsible for counseling and development of soldiers' skills.
Lead hundreds of engineering missions as well as live convoys
Maintained safety while accomplishing missions on time
Corrections Officer
Alabama Department Of Corrections
Elmore, AL
01.2014 - 02.2016
Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
Developed rapport with inmates by engaging them in conversation about their interests or providing emotional support during difficult times.
Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
Maintained accurate logs detailing inmate movements both inside and outside the facility.
Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Maintained daily logs of shift activity.
Maintained correct physical head count for inmates.
Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
Sales Associate
American Eagle Outfitters, Inc
Birmingham, Alabama
05.2011 - 01.2013
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions about sizing, accessories, and merchandise care.
Built relationships with customers to encourage repeat business.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Managed returns, exchanges and refunds in accordance with store policy.
Built customer loyalty and retention by delivering excellent shopping experiences.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.