John Briggs
Inman ,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Security Account Manager
DSI Security
01.2018 - 11.2019
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Mentored junior staff members, fostering an environment of professional growth and development.
- Increased security awareness by conducting regular training sessions for client employees.
- Reviewed reports regularly to analyze trends in incidents at assigned locations.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
- Coordinated special events requiring additional personnel or equipment resources.
- Managed budgets effectively while maintaining quality service levels.
Security Account Manager
Allied Universal Security Services
03.2015 - 01.2018
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Mentored junior staff members, fostering an environment of professional growth and development.
- Managed budgets effectively while maintaining quality service levels.
- Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
- Coordinated special events requiring additional personnel or equipment resources.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised team of 180 security personnel during shift.
Director of Security Greenbrier Mall
ERMC
09.2014 - 12.2014
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Coordinated with facilities management to ensure physical infrastructure improvements aligned with security requirements.
- Collaborated with law enforcement agencies to maintain a secure environment and strengthen community relations.
Education
Bachelor of Science - Information Systems Technology (Security Emphasis)
Regent University
Virginia Beach, VA05-2014
Associate of Science - Liberal Studies
Excelsior College
Albany, NY07-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Complaint resolution
- Prioritization
- De-escalation techniques
Accomplishments
- BAE National Account Leadership Award 2nd Quarter
- 2015 Richmond District Account Manager of the Quarter 4th Quarter 2015
- Richmond District Account Manager of the Year
Affiliations
- United States Navy 1983 - 2009
Timeline
Security Account Manager
DSI Security
01.2018 - 11.2019
Security Account Manager
Allied Universal Security Services
03.2015 - 01.2018
Director of Security Greenbrier Mall
ERMC
09.2014 - 12.2014
Bachelor of Science - Information Systems Technology (Security Emphasis)
Regent University
Associate of Science - Liberal Studies
Excelsior College
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