Alexandra Sheppard
Lockport,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Security Account Manager
Securitas Security Services USA
Minooka, IL
06.2020 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
Security Manager
Allied Universal Security Services
16335 S Harlem Ave Suite 250, Tinley Park, IL 6047
02.2016 - 05.2020
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Restaurant Shift Manager
KFC
581 Bob Blair Rd, Minooka, IL 60447
08.2014 - 01.2016
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
Education
BBA - Human Resources Management
Purdue Global University
Lafayette, IN09.2023
High School Diploma -
Lockport Township
Lockport, IL01.2009
Skills
- Customer Service
- Human Resource Management
- Employment Law
- Staff Management
- Operational Efficiency
- Records Organization and Management
- Business Leadership
- Guest Relations
- Suggestive Selling
- SAP CRM
- Business Administration
- Hiring and Onboarding
Timeline
Security Account Manager
Securitas Security Services USA
06.2020 - Current
Security Manager
Allied Universal Security Services
02.2016 - 05.2020
Restaurant Shift Manager
KFC
08.2014 - 01.2016
BBA - Human Resources Management
Purdue Global University
High School Diploma -
Lockport Township