John Briscoe
NextGen Health Services Inc.
Clinton,MD
3
Certifications
13
years of professional experience
MBA-trained business/finance professional with experience in documentation, reporting, and data-driven decision-making across 1 client per week in home and community settings. Skilled in financial analysis, operational coordination, and cross-functional communication. Known for reliability, analytical thinking, and delivering accurate, compliant work across diverse environments.
Work History
Personal Support Associate and Community Developmental Services Specialist
3 Years 2 Months- Coordinate community activities weekly to reinforce social interaction, communication, and independent living skills.
- Document client progress notes weekly to support individualized support planning and care coordination.
- Provide activities of daily living assistance while supporting clients with autism and developmental differences in daily routines.
- Facilitate shopping, money management, and social outings that strengthen community participation and confidence.
- Collaborate with families and healthcare providers to implement individualized development plans and track client progress.
Customer Service Representative
1 Month- Processed customer orders weekly while operating industrial print production equipment to support timely fulfillment.
- Coordinated with supervisors to resolve rush-order priorities and keep production timelines on track.
- Used Microsoft Office Suite to organize customer information and support clear internal communication.
- Maintained accurate customer relationship management records for order status updates and follow-through.
- Supported workflow efficiency in a high‑volume, deadline‑driven environment.
Store Associate
2 Months- Organized incoming merchandise and supported inventory logistics to keep stock available and easy to locate.
- Maintained store cleanliness across the sales floor and common areas to support a safe, professional shopping environment.
- Supported shoppers with basic product location and floor assistance, helping create a smooth in-store experience.
- Maintained store presentation standards, contributing to top‑tier customer satisfaction scores.
Sales Associate
1 Year- Assisted product restocks daily to keep the sales floor organized and merchandise available.
- Delivered courteous customer service and product guidance to support purchases and answer basic shopper questions.
- Maintained organized merchandise displays and recovered the sales floor to improve presentation and product visibility.
- Collaborated with team members on stocking, pricing, and backroom tasks to keep daily operations running smoothly.
Camp Counselor
- Led martial arts instruction for campers, reinforcing technique, discipline, and class participation.
- Enforced camp policies consistently to keep activities orderly and create a structured environment.
- Supervised campers during activities, using a calm presence to redirect behavior and support safety.
Education
Master of Business Administration - Finance
Bachelor of Science - Finance Concentration
- Dean's List (Spring 2020–2022)
- President's Education Award
- Prince George's County Public Schools (PGCPS) Official Citation Citizenship Award
- GPA: 3.6
Skills
Microsoft Office Suite
Customer relationship management
Time management
Data-driven decision making
Community support and advocacy
Client progress documentation
Individualized support planning
Family communication
Health and safety compliance
Independent living skills support
Community-based activities facilitation
Incident reporting
Activities of daily living assistance
Behavior support techniques
CPR certification
First aid certification
Documentation compliance
Certification
CPR/AED
AWARDS & HONORS
Dean's List, Bowie State University (Spring 2020–2022), President's Education Award, Prince George's County Public Schools (PGCPS) Official Citation Citizenship Award
Timeline
Personal Support Associate and Community Developmental Services Specialist
NextGen Health Services Inc.
2023.08 - CurrentRead More
Customer Service Representative
Fastsigns International Inc.
2022.07 - 2022.08Read More
Store Associate
Burlington Coat Factory
2019.06 - 2019.08Read More
Sales Associate
TJ Maxx
2018.01 - 2019.01Read More
Camp Counselor
Young Sung Lee Hapmudo Martial Arts Camp
2014.01 - 2014.01Read More
Bowie State University
Bachelor of Science from Finance Concentration
Read More
Bowie State University
Master of Business Administration from Finance
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