JOHN BROSKEY
Gainesville
Summary
Results-driven consultant specializing in training development and process improvement, characterized by a strong work ethic and meticulous attention to detail. Expertise in facilitating efficient operations through strategic system refinement and robust policy development. Proven ability to collaborate effectively within teams while managing multiple priorities, ensuring comprehensive support that drives successful outcomes. Committed to fostering a culture of continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
Training and Research Consultant
Florida Department of Elder Affairs
12.2024 - Current
- Spearheaded implementation of the new client management system (eCIRTS) of the CARES program to streamline operations.
- Produced a comprhensive user guide and SharePoint for the eCIRTS system.
- Facilitated virtual and onsite training to all program staff during eCIRTS implemenation.
- Analyzed data trends to assess program effectiveness and recommend improvements for service delivery.
- Developed strategic reports to communicate findings and insights to stakeholders within the department.
- Facilitated comprehensive training initiatives to support statewidefield offices in conducting assessments for nursing home placement and community-based services under Florida Medicaid Managed Long Term Care Program.
- Crafted detailed training materials and curricula to facilitate field office staff's understanding and application of operational processes and procedures.
- Conducted evaluations and improvements of processes by refining systems and formulating operational policies after implementation.
- Delivered comprehensive training to program partners to enhance understanding of managed care and medical eligibility processes.
CARES Assessor /Senior CARES Assessor
Florida Department of Elder Affairs
11.2022 - Current
- Executed comprehensive assessments for individuals pursuing nursing home placement or community-based services within Florida Medicaid Managed Long Term Care program.
- Collaborated with interdisciplinary staffing team to determine and suggest appropriate care levels and placements based on patient assessments.
- Facilitated processing of ICP nursing home applications to ensure compliance with annual managed care organization re-certifications.
- Monitored adherence to policies and procedures outlined in the Cares Program Policy Handbook, state and federal statutes, and agency directives.
- Engaged actively with team members to facilitate efficient and accurate processing of cases under tight deadlines.
- Ensured compliance with agency state and federal regulations while handling sensitive and confidential information.
- Cultivated positive interactions with clients, partners, providers, and team members, ensuring productive and harmonious working relationships.
- Guided team in skill and knowledge development, focusing on becoming reliable contributors.
- Engaged in and accomplished training initiatives as mandated to ensure compliance and competency.
- Conducted onboarding training for new hires, offering consistent guidance and assistance throughout their learning journey.
- Conducted interviews and provided input on candidate selection to enhance team composition and organizational fit.
- Managed travel planning and promptly submitted associated records to uphold organizational standards.
- Coordinated essential functions to ensure seamless office performance when POA or team members were unavailable.
- Collaborated with Florida Department of Health to support disaster response initiatives, including special needs shelters and field strike teams.
- Supported diverse office functions to ensure seamless operations and efficiency.
Administrative Assistant II
Colorado Department of Regulatory Agencies - Express Employment
08.2018 - 12.2018
- Leveraged effective communication and research skills to guide individuals through occupational licensing processes in a high-volume call center.
- Assisted customers in understanding licensing requirements. Provided updates on application statuses. Helped customers submit necessary documents to complete their applications.
- Processed mail-in license renewals efficiently. Assisted with address and name changes. Conducted license verifications and organized mail distribution.
- Utilized Microsoft Office Suite to produce various documents and reports while maintaining accurate data tracking.
- Supported various office functions to uphold operational efficiency.
Government Operations Consultant II/Tax Collector Liaison
Florida Department of Highway Safety and Motor Vehicles
12.2017 - 04.2018
- Facilitated operational support for twenty-two tax collectors delivering driver's license and motor vehicle services.
- Achieved streamlined operations through quarterly site visits and meetings with county management. Improved workflow efficiency by conducting thorough analysis and implementing process enhancements. Delivered high-quality assurance reviews that elevated departmental standards. Confirmed accuracy of departmental websites and publications, enhancing public trust. Processed real-ID exception requests, ensuring swift resolution. Resolved upper-level conflicts, promoting a collaborative environment. Maintained compliance with public records requests, safeguarding transparency. Developed engaging content for department newsletter and governor's report, increasing stakeholder engagement.
- Performed in-depth analysis to support county management in addressing credential issuance concerns.
- Engaged audiences through effective public speaking while advocating for departmental initiatives at coalition meetings and county events.
- Designed and executed comprehensive training programs for driver license and motor vehicle issuance to enhance participant knowledge.
- Provided training and support to county staff on the effective application of statutory policies and procedures.
- Collaborated on additional responsibilities as needed to optimize workplace productivity.
- Analyzed operational workflows to enhance efficiency in service delivery processes.
- Developed training materials for staff to improve knowledge of regulations and compliance standards.
- Coordinated cross-departmental initiatives to streamline customer service responses and reduce wait times.
Assistant Office Manager
Colorado Department of Revenue
11.2016 - 12.2017
- Achieved efficient scheduling of resource allocation and effective workload distribution. Streamlined credential processing and first-stage exception handling to enhance operational flow. Improved case processing and cash reconciliation accuracy. Prepared deposits and supervised a team of ten driver license technicians. Verified documents for all credentials processed, ensuring compliance and accuracy.
- Coordinated and delivered training materials to enhance understanding of the driver's license issuance system conversion process.
- Facilitated training sessions for new staff to enhance onboarding experience.
- Engaged with employees and customers using effective communication techniques to address inquiries and resolve issues.
- Analyzed data and trends to provide valuable insights for employee development and customer assistance strategies.
- Leveraged Microsoft Office Suite to prepare letters, documents, correspondence, and reports.
- Collaborated on additional responsibilities as needed to optimize workplace productivity.
Government Operations Consultant II/Tax Collector Liaison
Florida Department of Highway Safety and Motor Vehicles
10.2015 - 11.2016
- Provided operational support to twenty-two Tax Collector's providing driver's license and motor vehicle services on behalf of the Florida Department of Highway Safety and Motor Vehicles.
- Performed quarterly site visits/meetings with county management, conducted workflow analysis, recommended/implemented process improvements, delivered quality assurance reviews, ensured the accuracy of departmental websites and publications, processed real-id exception request, conducted upper-level conflict resolution, ensured compliance with public records request, and prepared publications for the department newsletter and governors report.
- Conducted research to assist county management with credential issuance issues.
- Utilized effective public speaking skills while representing the department at coalition meetings and county sponsored events.
- Coordinated and delivered driver license and motor vehicle issuance training at county training events.
- Assisted county staff with understanding and applying statute, policy, and procedure.
- Served as an onsite team lead on the agencies motorist modernization project and coordinated the installation of new systems/equipment at offices across the state.
- Remained on-site to provide training and support to county staff throughout implementation.
- Assists with other duties in the office as required to maintain office productivity.
Lead Customer Service Representative
Sarasota County Tax Collector
02.2015 - 10.2015
- Conducted driver license, motor vehicle, property tax, business tax, hunting and fishing licensing, and birth certificate application processing.
- Assisted county management with assuming driver license services from the Florida Department of Highway Safety and Motor Vehicles.
- Assisted county staff with understanding and applying statute, policy, and operational procedure.
- Assisted with designing an on-site driver skill testing range.
- Coordinated and led training on complex driver license transactions and driver skill testing procedures to county staff.
- Utilized effective communication skills while assisting customers and county staff.
- Utilized Microsoft Office Suite to generate documents, letters, correspondence, reports, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Motorist Services Office Manager II
Florida Department of Highway Safety and Motor Vehicles
04.2014 - 09.2014
- Managed an onsite credential production environment while ensuring the integrity of driver license and motor vehicle services.
- Actively engages in fraud mitigation activities.
- Utilized effective communication and supervision skills while supervising a staff of twelve driver license technicians, managed workloads, resource allocation, financial reporting, record retention, personnel actions, performance evaluations, and process improvements.
- Coordinated and assisted with training and coaching.
- Utilized effective communication skills while assisting employees and customers.
- Conducted research to assist employees and customers.
- Utilized Microsoft Office Suite to generate documents, letters, correspondence, reports, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
ESE Paraprofessional II
School Board of Alachua County
11.2013 - 04.2014
- Aided instructors providing educational services to students with developmental and learning disabilities.
- Assisted with creating and delivering educational plans.
- Utilized public speaking skills while delivering lessons to groups of students.
- Conducted research to learn alternative ways to educate students.
- Assists with other duties in the office as required to maintain office productivity.
Motorist Services Hearing Officer
Florida Department of Highway Safety and Motor Vehicles
07.2013 - 11.2013
- Reviewed driving records for accuracy and facilitated modifications as required, processed public records request, conducted administrative hearings (hardship, formal DUI, informal DUI, show-cause, and medical reviews), prepared final orders, ensured proper record retention, and provided telephonic support to field credentialing offices.
- Utilized effective communication skills while conducting hearings and when providing assistance to customers, attorneys, or credential issuance offices.
- Effectively utilized Microsoft Office Suite to prepare documents, letters, correspondence, reports, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Motorist Services Office Manager II
Florida Department of Highway Safety and Motor Vehicles
03.2013 - 07.2013
- Managed an onsite credential production environment while ensuring the integrity of driver license and motor vehicle services.
- Actively engages in fraud mitigation activities.
- Utilized effective communication and supervision skills while supervising a staff of ten driver license technicians, managed workloads, resource allocation, financial reporting, record retention, personnel actions, performance evaluations, and process improvements.
- Coordinated and assisted with training and coaching.
- Utilized effective communication skills while assisting employees and customers.
- Conducted research to assist employees and customers.
- Utilized Microsoft Office Suite to generate documents, letters, correspondence, reports, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Motorist Service Intern Office Manager I
Florida Department of Highway Safety and Motor Vehicles
12.2012 - 03.2013
- Managed an onsite credential production environment while ensuring the integrity of driver license and motor vehicle services.
- Actively engages in fraud mitigation activities.
- Utilized effective communication and supervision skills while supervising a staff of eight driver license technicians, managed workloads, resource allocation, financial reporting, record retention, personnel actions, performance evaluations, and process improvements.
- Coordinated and assisted with training and coaching.
- Utilized effective communication skills while assisting employees and customers.
- Conducted research to assist employees and customers.
- Utilized Microsoft Office Suite to generate documents, letters, correspondence, reports, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Motorist Services Driver License Examiner I
Florida Department of Highway Safety and Motor Vehicles
06.2012 - 03.2013
- Provided front line customer service to individuals seeking driver 's license and identification card services.
- Duties include processing all types of driver license and identification credential applications, driver skills testing, driver knowledge testing, cognitive testing, eye examinations, capturing photos, and scanning of all identification documents.
- Utilized effective communication skills while assisting customers.
- Reading, interpreting, and applying statute, policy, and procedure.
- Conducted research and used findings to make decisions.
- Utilized Microsoft Office Suite to generate documents, letters, reports, spreadsheets, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
English Language Instructor
Kid's College Language Institute
07.2010 - 02.2011
- Provided one on one and classroom instruction to K-12 students at a private English language institute.
- Utilized effective public speaking skills to communicate with large groups of students.
- Created lesson plans and delivered content using various learning models.
- Worked with students individually and in group settings to facilitate effective learning.
- Conducted private courses for upper level students preparing for college entrance testing.
- Effectively utilized Microsoft Office suite to generate documents, letters, reports, spreadsheets, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Education, Outreach, and Prevention Specialist
Florida Department of Health
07.2010 - 02.2011
- Grant funded position/program.
- Used effective public speaking skills to educate students at the University of Florida on HIV/STD prevention.
- Conducted research and compiled information for reports and to make decisions.
- Conducted HIV/STD testing at community events and in clubs in downtown Gainesville.
- Utilized Microsoft Office Suite to generate documents, reports, letters, correspondence, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Administrative Assistant/Senior Clerk
Florida Department of Health
04.2010 - 02.2011
- Provided administrative support to ten case managers and a program manager in the HIV/STD outreach and case-management program.
- Ordered office supplies and equipment, organized and documented departmental meetings, processed new client applications, performed insurance verification/financial screenings, created and maintained client records, data entry, served as a liaison between the department and partner community organizations, maintained program vehicle, and served as the backup administrator for the Aids Drug Assistance Program.
- Conducted research and used findings to make decisions.
- Reading, interpreting, and applying statute, policy, and procedures.
- Utilized Microsoft Office Suite to generate documents, letters, correspondence, reports, spreadsheets, and for data tracking purposes.
- Assists with other duties in the office as required to maintain office productivity.
Education
Bachelor of Arts - History
University of South Florida
04-2010
Associate of Arts - undefined
Santa Fe Community College
05-2008
Skills
- Strong attention to detail
- Dedicated work ethic
- Skilled in simultaneous project execution
- Active listening
- File system optimization
- Quality assurance
- Process Improvement
- Critical thinking
- Team collaboration
- Skilled in Microsoft Office tools
- Data analysis
Timeline
Training and Research Consultant
Florida Department of Elder Affairs
12.2024 - Current
CARES Assessor /Senior CARES Assessor
Florida Department of Elder Affairs
11.2022 - Current
Administrative Assistant II
Colorado Department of Regulatory Agencies - Express Employment
08.2018 - 12.2018
Government Operations Consultant II/Tax Collector Liaison
Florida Department of Highway Safety and Motor Vehicles
12.2017 - 04.2018
Assistant Office Manager
Colorado Department of Revenue
11.2016 - 12.2017
Government Operations Consultant II/Tax Collector Liaison
Florida Department of Highway Safety and Motor Vehicles
10.2015 - 11.2016
Lead Customer Service Representative
Sarasota County Tax Collector
02.2015 - 10.2015
Motorist Services Office Manager II
Florida Department of Highway Safety and Motor Vehicles
04.2014 - 09.2014
ESE Paraprofessional II
School Board of Alachua County
11.2013 - 04.2014
Motorist Services Hearing Officer
Florida Department of Highway Safety and Motor Vehicles
07.2013 - 11.2013
Motorist Services Office Manager II
Florida Department of Highway Safety and Motor Vehicles
03.2013 - 07.2013
Motorist Service Intern Office Manager I
Florida Department of Highway Safety and Motor Vehicles
12.2012 - 03.2013
Motorist Services Driver License Examiner I
Florida Department of Highway Safety and Motor Vehicles
06.2012 - 03.2013
English Language Instructor
Kid's College Language Institute
07.2010 - 02.2011
Education, Outreach, and Prevention Specialist
Florida Department of Health
07.2010 - 02.2011
Administrative Assistant/Senior Clerk
Florida Department of Health
04.2010 - 02.2011
Associate of Arts - undefined
Santa Fe Community College
Bachelor of Arts - History
University of South Florida