Summary
Overview
Work History
Education
Skills
Timeline
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John Brown

Largo,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Senior Member Relations Specialist

Matrix Medical LLC
Largo, FL
04.2017 - 09.2023
  • Answered member questions about products and services.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Enhanced member relationships by providing excellent service during each interaction.

Customer Service Representative

24/7 Intouch
Largo, FL
09.2016 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - American History

Buthune-Cookman University
Daytona Beach, FL
04.1987

Skills

  • Issue Resolution
  • Product Sales
  • Member Retention

Timeline

Senior Member Relations Specialist

Matrix Medical LLC
04.2017 - 09.2023

Customer Service Representative

24/7 Intouch
09.2016 - 04.2023

Bachelor of Arts - American History

Buthune-Cookman University

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John Brown