JOHN BROWN III
Westlake
Summary
Accomplished manager with a strong background in customer experience and team leadership. Skilled in developing efficient onboarding procedures and fostering cross-functional collaboration, leading to increased client retention and overall satisfaction.
Overview
21
21
years of professional experience
Work History
MANAGER, CUSTOMER SUCCESS, PROVIDER SERVICES, ONBOARDING
Definitive Healthcare
04.2018 - Current
- Hire, train and coach customer success managers and onboarding specialists
- Create and oversee client onboarding and retention procedures
- On going coaching
- Client escalations
- Member, President’s Club for High Achievers
COORDINATOR, HEALTH CARE INFORMATION SYSTEMS, APPLICATION SPECIALIST
Meditech
Framingham
01.2010 - 04.2018
- Identify root cause of issue and develop and implement initiate plan for resolution
- Track and manage a variety of open cases
- Manage communications on a variety of issues at one time
- Communicate internally to obtain resources required to provide customer resolutions
FINANCIAL SPECIALIST
Bank of America
Framingham
01.2005 - 03.2009
- Develop retirement, education, home ownership and debt management plans
- Create comprehensive financial plans
- Oversee and recommend goal-oriented asset allocation
Education
COMMUNICATIONS -
Worcester State University
Worcester, MA05.2002
Skills
- Customer experience
- Conflict resolution
- Process improvement
- Strategic planning
- Team leadership
- Cross-functional collaboration
- Cross-functional teamwork
- Relationship building
- Task delegation
- Expectation setting
- Training development
- Coaching and mentoring
- Training
- Team building
- Team player
- Initiative
- Performance coaching
Accomplishments
- Bank of America Peer Choice Award Winner
- Appointed to Worcester State Alumni Association Advisory Board
- Presidents Club
- Founding member of Our Danny Cancer Fund
Skills And Summary
- Dedicated to providing excellent customer experience
- Enthusiastic and passionate about coaching and mentoring
- Experienced in presenting superior trainings and creative team buildings
- Team player who enjoys challenges and taking initiative
Timeline
MANAGER, CUSTOMER SUCCESS, PROVIDER SERVICES, ONBOARDING
Definitive Healthcare
04.2018 - Current
COORDINATOR, HEALTH CARE INFORMATION SYSTEMS, APPLICATION SPECIALIST
Meditech
01.2010 - 04.2018
FINANCIAL SPECIALIST
Bank of America
01.2005 - 03.2009
COMMUNICATIONS -
Worcester State University
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