Sydney Lott
Los Angeles,CA
Summary
Customer-focused professional with successful career in tech and education industries. Committed to streamlining procedures in order to facilitate positive outcomes for my customers. Expert at developing programs to motivate learners and meet the needs of both internal and customer stakeholders.
Overview
10
10
years of professional experience
Work History
Customer Onboarding Program Manager
Laurel.ai
02.2023 - Current
- Automated user onboarding process for accelerated product adoption, increased retention rates, and reduced costs per acquisition.
- Collaborate with cross-functional teams to ensure seamless handoffs, resulting in smoother customer transitions.
- Conduct periodic user training sessions to support customer understanding and product feature utilization.
- Analyze customer feedback to identify areas for improvement, leading to enhanced product offerings.
Onboarding Specialist
Laurel.ai
05.2022 - 01.2023
- Developed resources and tools for learning and development in the initial onboarding phase and beyond, creating effective learning experiences.
- Led professional and thorough onboarding sessions, introducing new users to key information and promoting user engagement.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Business Development Representative
Proton.ai
09.2021 - 12.2021
- Conducted market research to identify new business opportunities and target areas for expansion.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
Early Childhood Educator
Various International Schools
12.2013 - 07.2021
- Developed and implemented research-based, age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive support networks and continuing education strategies.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Education
Bachelor of Arts - Psychology
University of California, Santa Barbara
Santa Barbara, CA2012
Skills
- Partnership Development
- Customer Needs Assessment
- Change Management Processes
- Curriculum Design
- Customer Experience
- Develop Training Programs
Other Experience and Certifications
- 9Round Boxing Fitness Instructor, 2021-2022
- NASM Certified Personal Trainer, 2022
- Product Psychology Course Certification, 2024
Timeline
Customer Onboarding Program Manager
Laurel.ai
02.2023 - Current
Onboarding Specialist
Laurel.ai
05.2022 - 01.2023
Business Development Representative
Proton.ai
09.2021 - 12.2021
Early Childhood Educator
Various International Schools
12.2013 - 07.2021
Bachelor of Arts - Psychology
University of California, Santa Barbara
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