Heather Naegele
Lakeland,TN
Summary
Team leader skilled at operating departments efficiently to meet company goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
District IE Planning Manager
Stericycle/Shred It
03.2022 - Current
- Responsible for measuring, designing, implementing, training and deploying business operating plans and efficient processes within assigned District
- Collaborate with company leaders to support standards and best practices
- Route cost analysis
- Identify and track cost savings
- Fleet tracking and approvals
- Provided facility support to leadership and team members to meet set goals/metrics.
- Subject matter expert in operational plant and transportation processes
- Support District and the organization in whatever capacity needed; embracing unexpected duties and projects as they arise
- Provided general project management, including maintaining and updating action plans and timelines
Operations Supervisor
United Parcel Service, UPS
08.2016 - 02.2022
- Assist in Dispatch process to ensure daily hub operations, staffing and driver delivery flow in an accurate, efficient and timely manner
- New hire safety orientation and training
- Correct map exceptions in UPS system to ensure accurate delivery location
- Correct data entry errors and locate correct delivery information
- Assist and manage employees in pre load operation to ensure packages are loaded in correct location and that driver leave the facility in a timely manner
- Motivate and trained employees to maximize team productivity
Owner
Happy Home Cleaning And Organizing Services
01.2005 - 12.2016
- Clean and organize for residential and commercial clients on a weekly/bi-weekly basis
- Move in/out services and new construction projects
- Hire and train employees
- Plan staffing for daily projects
Office Manager
Damron Dental Care
11.2010 - 07.2016
- Verify patient insurance
- Process insurance claims and patient billing
- Review patient medical history, treatment planning, scheduling and financial options
- Greet patients, check patients in and out
- Collect patient payments, process daily deposit and complete financial reports
Appraisal Coordinator/Recruiter
Valocity
03.2003 - 01.2005
- Appraiser Relations & Recruiting
- Contact residential real estate appraisers nationwide to recruit them to join the company
- Negotiate fees with the appraisers to meet the company's standard fees
- Meet and exceed monthly recruiting goals
Ocean Export Agent
Expeditors International
04.2000 - 03.2003
- Planning of client export shipments
- Originate and distribute bills of lading
- Manage cargo and dispatch freight carriers and bookings through different steamship lines
- Follow shipment from customer door to door by tracking and tracing
- Evaluate and process letters of credit for International shipments
- Manage billing of primary accounts Customer/Client management and support
Education
Certified - Interior Design
Southwest Tennessee Community College
Memphis, TN2022
Business Management/Accounting
Southwest Tennessee Community College
Memphis, TN1996
Skills
- Professional team player
- Administrative
- MS Office
- Leadership
- Organizational
- Operational Efficiency
- Project Management
- Communication
Accomplishments
2020-UPS hub supervisor of the year performance award
Timeline
District IE Planning Manager
Stericycle/Shred It
03.2022 - Current
Operations Supervisor
United Parcel Service, UPS
08.2016 - 02.2022
Office Manager
Damron Dental Care
11.2010 - 07.2016
Owner
Happy Home Cleaning And Organizing Services
01.2005 - 12.2016
Appraisal Coordinator/Recruiter
Valocity
03.2003 - 01.2005
Ocean Export Agent
Expeditors International
04.2000 - 03.2003
Certified - Interior Design
Southwest Tennessee Community College
Business Management/Accounting
Southwest Tennessee Community College