John Brunetti
STARBUCKS COFFEE COMPANY
Seattle,WA
2
Languages
14
years of professional experience
Results-driven professional with over 9 years of experience in customer service and team leadership across diverse settings. Proficient in food safety guidelines and service standards, with a strong focus on operational efficiency. Bilingual in English and Russian, skilled in managing logistics, ensuring timely deliveries, and fostering a positive café environment. Committed to enhancing customer satisfaction through effective problem-solving and service excellence.
Work History
Shift Supervisor
3 Months- Managed cash handling, drawer balancing, and shift accountability with strong accuracy.
- Coordinated opening and closing duties, keeping store ready for daily business.
- Enforced safety, cleanliness, and sanitation procedures across front-of-house and back-of-house areas.
- Supported inventory checks and supply restocking to prevent service interruptions.
Shift Supervisor
10 Months- Supervised store operations, assigning partners to maintain smooth customer flow and service standards.
- Trained new baristas on beverage recipes, register procedures, and food safety practices.
- Monitored product quality, ensuring drinks and food met Starbucks standards before service.
- Resolved customer concerns promptly, preserving positive experiences and store reputation.
Shift Supervisor
1 Year 9 Months- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Barista
4 Months- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
1 Year 8 Months- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cook Supervisor
1 Year 8 Months- Oversaw preparation and serving of more than 100 daily meals.
- Processed payments and kept close eye on customers to check for signs of theft.
- Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Answered Multiple calls per Day to answer customer questions.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff to prepare each for demanding roles.
- Acted as head chef when required to maintain continuity of service and quality.
Delivery Driver
3 Years 6 Months- Consulted with customers to gain feedback and address concerns with products or services.
- Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
- Resolved customer complaints and adjusted orders.
- Presented customers with bills and receipts and collected their bill's worth of payments for goods delivered.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Processed payments by accepting cash, checks and credit card payments.
- Answered customer questions regarding shipments.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
0311 Rifleman
5 Years- Administered immediate first aid and communicated with medics for hospital transport in event of injury to fellow team members.
- Engaged with rifle platoon and executed mission of locating and destroying enemy by fire and maneuvers and repelled assaults by fire and close combat in training.
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
Host
1 Month- Monitored dining area to assess server capacity and accurately estimate wait times.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Answered telephone to provide establishment information and take party reservations.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Dishwasher
1 Year 1 Month- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
- Organized clean utensils in storage bins for servers to access easily.
Education
Bachelor of Arts - Political Science
High School Diploma
Skills
Food safety
Quality assurance
Food handling
Inventory Control
Team oversight
Team leadership
Employee training
Operational Guidance
Inventory management
Operational improvement
Process improvement
Planning and coordination
Documentation skills
Administrative support
Cash Management
Issue resolution
Customer service
Customer Retention
Equipment Maintenance
Equipment and Store Cleaning
Sanitation Practices
Stocking Supplies and Retail Products
Point-of-Sale (POS) Software
Point-of-Sale Knowledge
Food preparation
Equipment assessments
MS Office
Supply stocking
Communications
Customer Engagement
Workplace safety
Corrective measures
Staff oversight
Ability to Adapt
Reading Comprehension
Quality Control
Payment processing
Organization
POS software
Microsoft Excel
Staff management
Workplace safety
Cash handling
Affiliations
- Member, Sigma Alpha Epsilon Fraternity
Languages
English
Native or Bilingual
Russian
Professional Working
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2026 - CurrentRead More
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2025 - 07.2026Read More
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2023 - 08.2025Read More
Barista
Starbucks
07.2023 - 11.2023Read More
Barista
STARBUCKS COFFEE COMPANY
05.2021 - 01.2023Read More
Cook Supervisor
Sal's Original Italian Pizza
04.2019 - 12.2020Read More
Delivery Driver
Papa V's Pizzeria
05.2017 - 11.2020Read More
0311 Rifleman
United States Marine Corps
01.2015 - 01.2020Read More
Host
Country Cupboard
08.2013 - 09.2013Read More
Dishwasher
Pizzatown
07.2012 - 08.2013Read More
Mifflinburg Area Senior High School
High School Diploma
Read More
Mansfield University of Pennsylvania
Bachelor of Arts from Political Science
Read More