John Buoncristiano
Philadelphia,PA
Summary
Accomplished Certified Plans Review Specialist and Criminal Legal Clerk with a proven track record at the City Of Philadelphia Department Of L&I, enhancing process efficiency and client satisfaction. Expert in technical communication and problem-solving, I've significantly improved office operations and fostered strong community and contractor relationships. Skilled in customer relations and project planning.
Overview
28
28
years of professional experience
Work History
Certified Plans Review Specialist
City Of Philadelphia Department Of L&I
11.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training trainees on existing and new training programs.
- Oversaw daily inspections of a busy area environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with contractors and the community.
- Assisted with staff training to enforce quality, safety and inspection guidelines.
- Collected, arranged, and input inspection information into the eclipse system.
- Responded to Complaints for the community requests.
- Generated reports detailing findings and recommendations.
- Manage over approximately 30 incoming calls and emails per day from customers.'
Criminal Legal Clerk
City Of Philadelphia FJD
12.1996 - 11.2017
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
- Maximized office efficiency through proficient use of Microsoft Office Suite tools and PARS.
- Supported attorneys during Arraignments by organizing schedules.
- Enhanced communication between legal team members and the Magistrates.
- Assisted in training new legal clerks on office procedures, policies, and software systems utilized within the firm.
Education
Certificate in Electrical - Electrical
Kaplan Career Institute
Philadelphia, PA05.2010
Skills
- Customer Relations
- Problem Solving
- Technical communication
- Project Planning
- Process Improvement
Timeline
Certified Plans Review Specialist
City Of Philadelphia Department Of L&I
11.2017 - Current
Criminal Legal Clerk
City Of Philadelphia FJD
12.1996 - 11.2017
Certificate in Electrical - Electrical
Kaplan Career Institute