John Burwell
Mesa,AZ
Summary
Goal-oriented manager with distinguished experience in Plumbing and Drain industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
Work History
Sewer Drain Division Manager
Asap Plumbing & Drain
Tempe , AZ
2022.04 - Current
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Sewer Drain Field Supervisor
Day And Night Air Conditioning And Heating
Phoenix , AZ
2020.05 - 2022.03
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Completed site checks and leveraged computerized applications to document or record findings.
- Promoted availability of vendor resources through continuous contact and coordination.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Operated Sewer machines, excavators, jackhammers, sewer cameras on daily basis.
Plumbing Drain Supervisor
Legendary Homes Services
Phoenix , AZ
2017.12 - 2020.04
- Repaired plumbing systems, components and equipment.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Installed valves, hangers, supports and flanges inside piping systems.
- Measured, threaded and cut materials to correct angles.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Complied with state plumbing codes throughout duration of each project.
- Read blueprints to determine appropriate materials and procedures for each project.
- Offered guidance and training to junior team members.
- Trained and supervised all incoming employees.
Plumber's Apprentice
Twin Peaks Plumbing, Heating, And Cooling
Longmont , CO
2016.12 - 2017.10
- Selected type and size of piping required for each project.
- Installed valves, hangers, supports and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Worked from drawings, sketches or verbal instructions to install and modify plumbing systems.
- Inspected structures to avoid any obstruction and delays throughout project.
- Measured, threaded and cut materials to correct angles.
- Located and repaired or replaced worn and broken components to enhance system functionality and durability.
- Inspected sewers and piping systems to assess quality and condition.
- Fabricated piping pieces and components in line with design specifications for each system.
Education
GED -
Penn Foster Online
Online05.2016
Skills
- Budgeting and Expenditures
- Sales Program Coordination
- Team Recruiting and Onboarding
- Code requirements
- Trenchless sewer replacement technology
- Nexstar service system, Nexstar sewer sales
- Profitability Assessments
- Personnel Scheduling
- Critical Thinking
- Customer Billing
- Sales Targeting
Timeline
Sewer Drain Division Manager
Asap Plumbing & Drain
2022.04 - Current
Sewer Drain Field Supervisor
Day And Night Air Conditioning And Heating
2020.05 - 2022.03
Plumbing Drain Supervisor
Legendary Homes Services
2017.12 - 2020.04
Plumber's Apprentice
Twin Peaks Plumbing, Heating, And Cooling
2016.12 - 2017.10
GED -
Penn Foster Online
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