John Candelario Velez
Orlando,FL
Summary
Thoughtful and organized multi-tasker with 3 years of the customer service experience. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Technical-minded and adaptable professional with progressively responsible experienced and reliable customer service. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Overview
5
5
years of professional experience
Work History
Hose Technician
Water Ways
Florida
03.2021 - 05.2025
- Participated in ongoing training opportunities to stay current with industry advancements in hose technology and applications best practices.
- Performed routine maintenance on hydraulic equipment, prolonging the lifespan of machinery while minimizing costly repairs or replacements.
- Contributed to company growth by training new technicians on proper hose assembly techniques and safety protocols.
- Provided exceptional customer service by accurately diagnosing and resolving complex hose and fitting issues.
- Testing results are documented to maintain records of hose performance and ensure compliance with relevant standards.
- Hose testing typically involves applying controlled pressure to the hose and observing for signs of failure, such as leaks, weeping, excessive elongation, or damage to the hose barb or cover
- Hose testing procedures must prioritize safety, with proper equipment and procedures in place to avoid accidents during testing
- Testing may require specialized equipment, such as hose testing machines, pumps, and pressure gauges
FIS AGENT
SOUTHEAST AIRPORT SERVICES
12.2021 - 06.2022
- Gates: Responsible for communicating the arrival of each international flight to GOAA Leads. Communicate flight number, arrival time, gate, and carousel used.
- Responsible to set the sterile corridor to “International” mode when the flight arrives, and to “Domestic” mode once all passengers and crew member deplane.
- Monitors the sterile corridor for security breaches. And immediately communicates discrepancies to the lead, SAS Supervisor, and GOAA Supervisor.
- Carousels: Assist with the delivery of bags into the baggage control area of FIS. Move, arrange, and adjust baggage on the assigned carousel to accommodate additional bags. In case of contingencies, safely move baggage to the next working belt as directed by the GOAA supervisor.
- Recheck: Provide Customer Service to arriving international passengers by providing directions, and information, and maintaining passengers flowing through the recheck area. Assist passengers by advising them to either take their checked bags with them, if they can manage, or to place them on the recheck belts, for transportation to the main terminal. Retrieve baggage cart and return to FIS area to be reused. Direct passengers to airline representatives and TSA officers when connecting to other flights.
- Hallways: Ensure the safe transition of passengers taking escalators with their luggage. Maintain Passenger flow through the shuttle area. Provide information and directions to passengers and answer their questions.
- Rover: Help gate agents when needed. Help with the carousel and recheck as needed. Replace another agent when they go for their breaks.
CUSTOMER SERVICE ASSOCIATE
BUY RITE TODAY
01.2021 - 12.2021
- Ensure operational excellence by performing managerial tasks.
- Prepare incidents reports.
- Costumer Complaints.
- Implementing office procedures.
- Handling phone calls and correspondence.
- Maintaining a good relationship with costumer and employees.
- Meet the demands of a faced paced environment by using good judgement and the ability to multitask.
- Anticipated all guest needs, respond promptly and acknowledge all guest no matter how busy or time of day.
- Maintained customer satisfaction with forward thinking strategies focused on addressing costumer’s needs and resolving concerns.
- Resolved concerns with products or service to help with retention and drive sales.
- Resolves issues with good oral and written communication skills.
CREW MEMBER COOK
MCDONALDS RESTAURANT
10.2020 - 01.2021
- Full range of customer service functions
- Ability to perform assigned duties in outdoor and inclement weather conditions.
- Maintain a safe environment for our Customers and Staff
- Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards.
- Use of computer and answering phone calls.
- Prepare food items such as meats, poultry and fish for frying purpose.
- Prepare food items according to recipe to drive quality and consistency.
- Fast paced environment with sense of urgency to serve guest quickly.
- Coordinate with cashiers to gather order information for accurate order completion.
Education
HIGH SCHOOL DIPLOMA (GED) - undefined
EL REDENTOR EDUCATIVE CENTER
Skills
- I Speak Fluently Spanish and English
- Efficiency
- Self Motivated
- Able to manage multiple task
- Fast Learner
- Good Interpersonal Skills
- Warehousing Functions
- Detail-Orientated
- Punctual
- Customer Service
- Tolerant & Flexible
- Problem Solving
- Team Player
- Retail Materials Management
- Power Tools User
- Spray Painting Experience
Timeline
FIS AGENT
SOUTHEAST AIRPORT SERVICES
12.2021 - 06.2022
Hose Technician
Water Ways
03.2021 - 05.2025
CUSTOMER SERVICE ASSOCIATE
BUY RITE TODAY
01.2021 - 12.2021
CREW MEMBER COOK
MCDONALDS RESTAURANT
10.2020 - 01.2021
HIGH SCHOOL DIPLOMA (GED) - undefined
EL REDENTOR EDUCATIVE CENTER