John Cappiali
owner
Hopewell,VA
Summary
High-energy towing & recovery professional. Very seasoned with all aspects of the towing, and accident recovery. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
54
54
years of professional experience
Work History
Owner/Operator Tow Truck
Broadway Garage
01.1970 - Current
- Responded to towing/roadside assistance requests to provide towing service and other types of roadside assistance requests.
- Completed damage free major damage vehicle recoveries, private property tows and voluntary/Involuntary retrievals in collaboration with businesses owners and law enforcement.
- Maintain good business relationship with local police, Sheriff Department and highway patrol.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained, hired and fired employees
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Repossessed heavy trucks, heavy machinery and stationary equipment
- Maintained towing, impound and repossession contracts.
- Monitored all GPS on all company equipment.
- Maintain all light and medium maintenance on all company tow trucks
- Maintained all towing equipment on all company trucks.
- Maintain daily log on impound lot.
- Maintain phones and dispatched all Towing and roadside assistance calls to myself and drivers.
- Maintained all business advertisement online and otherwise.
- Met with Transporters and released vehicles.
- Investigated any and all damages supposedly done by a company drivers.
- Maintained ongoing communications with affordable towing employees to keep operations on track & to keep towing employees informed and safe.
- Trained all company employees.
- Increased customer satisfaction by providing high-quality services and timely communication
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
- Managed day-to-day business operations
Education
High School Diploma -
Hopewell High School
Hopewell, VA06.1977
Skills
- Labor relations
- 50 Years towing and repossession experience
- Experienced 2 car hauler rollback operator with wheel lift
- Experience Wheel lift tow truck
- On and off-road recovery
- I am great with the public
- Customer relations
- Bidding processes
- Operational Reporting
- Class A CDL License
- Experience in 25 ton wreckers
Timeline
Owner/Operator Tow Truck
Broadway Garage
01.1970 - Current
High School Diploma -
Hopewell High School