Faith Smith
Fort. Lauderdale,FL
Summary
Proactive Owner/Tow Truck Operator and General Manager with extensive experience in managing business operations, financial oversight, and team leadership. Proven success in cultivating client relationships, increasing customer satisfaction, and driving business growth. Skilled in business administration, financial management, and strategic planning.
Overview
13
13
years of professional experience
Work History
Owner/Tow Truck Operator
Roadrunner T&R
Fort Lauderdale, FL
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
General Manager
5 O'clock Charlie's
Fort Lauderdale, FL
03.2016 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Bar Manager
Tap 49
Miami, FL
09.2013 - 06.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
Store Manager
Le Beauty
Miami, FL
07.2011 - 11.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High Schools Diploma -
South Miami High
Miami, FL06.2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Marketing
- Business Planning
- Staff hiring
- Business Administration
Timeline
Owner/Tow Truck Operator
Roadrunner T&R
01.2023 - Current
General Manager
5 O'clock Charlie's
03.2016 - 06.2019
Bar Manager
Tap 49
09.2013 - 06.2016
Store Manager
Le Beauty
07.2011 - 11.2013
High Schools Diploma -
South Miami High