Michael Udowenko
Kutztown,PA
Summary
Strategic thinker with a strong background in sales management and organizational growth . Experienced in enhancing customer service protocols and managing financial records , committed to delivering measurable results . Customer-focused individual with a passion for delivering exceptional service . Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes . Results-driven leader with extensive experience in team management .
Skilled in problem-solving and customer relations , dedicated to improving operational efficiency and fostering a collaborative work environment.
Overview
42
42
years of professional experience
Work History
Tow Truck Company Owner
Abel Automotive Solutions Inc .
Kutztown, Pennsylvania
01.2005 - Current
- Conducted market analysis and competitor assessments for strategic business improvements.
- Implemented rigorous quality control measures to maintain high service standards.
- Recruited, trained, and guided staff to improve team efficiency.
- Formulated supplier partnerships for competitive pricing and reliable materials.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Enhanced customer service protocols to increase satisfaction and retention rates.
- Oversaw daily operations with a focus on staff management and effective scheduling.
- Negotiated clear client contracts to ensure service transparency.
Security Officer
Live Nation Worldwide Inc.
Philadelphia, Pennsylvania
02.2025 - Current
- Greeted staff, guests, vendors, and contractors upon arrival at facility entrance.
- Maintained security by preventing unauthorized entry into restricted areas.
- Addressed issues promptly and reported information while working independently.
- Assisted in crowd control during large events to ensure safety.
- Operated communication systems for coordination among officers throughout facility.
- Screened visitors and employees for weapons and contraband using metal detectors.
- Explained security protocols to enhance preparedness for emergencies.
- Conducted regular patrols to identify potential hazards and deter misconduct.
Bodyshop Sales / Towing Supervisor
Universal Collision Center
Philadelphia, Pennsylvania
05.1983 - 01.2005
- Fostered positive relationships with staff and management to enhance collaboration.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed departmental budget, ensuring adherence to financial constraints.
- Led weekly team meetings to evaluate progress and strategize future actions.
- Coordinated staff scheduling to guarantee adequate coverage during peak periods.
- Developed a safe working environment by enforcing all safety protocols and regulations.
- Acted as liaison between upper management and staff, promoting open communication.
Education
High School Diploma -
Northeast Preparatory School
Philadelphia, PA05-1983
Skills
- Sales management
- Effective communication
- Professional networking
- Business development
- Customer relations
- Marketing strategies
- Relationship building
Custom
Have always been capable , reliable and dependable .
Timeline
Security Officer
Live Nation Worldwide Inc.
02.2025 - Current
Tow Truck Company Owner
Abel Automotive Solutions Inc .
01.2005 - Current
Bodyshop Sales / Towing Supervisor
Universal Collision Center
05.1983 - 01.2005
High School Diploma -
Northeast Preparatory School