Ismael Betancourt
Pomona,CA
Summary
Hardworking Transportation professional with superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Tow Truck Operator
American Eagle Towing
04.2023 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
Tow Truck Operator
Golden Bear Towing
01.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
- Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
- Supported company growth by participating in community events and marketing efforts, showcasing the professionalism of provided services.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Manager
Burger King
02.2019 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - General Education
Mt San Antonio College
Walnut, CA3 Week Truck And Trailer Course - Trucking
Camino Real Career School
13674 Valley Blvd La Puente, CA 9174603.2024
High School Diploma -
Garey High School
Pomona, CA05.2018
Skills
- Flatbed truck expertise
- Recovering vehicles
- Assisting customers
- Preventive Maintenance
- Team Leadership
- Sales management
- Financial Management
- Customer Service
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tow Truck Operator
American Eagle Towing
04.2023 - Current
Tow Truck Operator
Golden Bear Towing
01.2021 - 02.2023
Manager
Burger King
02.2019 - 10.2021
No Degree - General Education
Mt San Antonio College
3 Week Truck And Trailer Course - Trucking
Camino Real Career School
High School Diploma -
Garey High School
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