JOHN CARLIN
Morristown
Summary
Experienced Valet Parking Supervisor with a proven record of managing valet operations and providing exceptional customer service. Skilled in leading teams to optimize efficiency and maintain a smooth service flow, resulting in positive client experiences. Recognized for reliability and adaptability in dynamic environments, adeptly overseeing daily tasks and promptly resolving issues.
Overview
15
15
years of professional experience
Work History
Valet Attendant
LAZ Parking Valet, Hyatt Regency
04.2024 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Valet Parking Supervisor
Gateway Security
03.2023 - Current
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
Executive Chauffeur
Berger & Bornstein
09.2018 - 03.2023
- Drove Principal to and from home, meetings, social engagements, and other events as requested
- Maintained a vehicle inventory, ordered parts, and arranged for maintenance and repairs as needed
- Handled travel arrangements, banking, laundry, and other duties for the Principal and family
- Coordinated with the office staff that the Principal’s schedule was organized effectively to maximize productivity
Chauffeur
Harding Livery
01.2011 - 03.2023
- Transported high-value clients with professionalism and discretion
- Performed detailed maintenance of vehicles - complete inside and out
- Monitored traffic conditions, including road construction and congestion, and relayed information to the client in advance so that alternative arrangements could be made
- Provided passengers with assistance entering and exiting vehicles, and helped them with any luggage
- Consistently provided friendly and fast service, resulting in numerous repeat customers or referral
Wealth Management Specialist
Merrill Lynch, Pierce, Fenner & Smith
09.2009 - 01.2011
- Proactively marketed all Managed Solutions Group products to Financial Advisors
- Drove net new annuitized business to226% and structured product sales to over400% of assigned goal
- Assisted Financial Advisors in implementing product and sector strategies across client accounts
- Created and analyzed blends of multiple manager portfolios that optimized potential performance for stated client risk tolerance bands
Education
Business Administration
University of Pittsburgh
Business Administration
County College of Morris
Randolph Township, NJSkills
- Client Service
- Vehicle Maintenance
- Team collaboration
- Logistics
- Safety
- Effective problem solving
- Conflict mediation
- Quick decision making
- Clean driving record
- Payment processing
Timeline
Valet Attendant
LAZ Parking Valet, Hyatt Regency
04.2024 - Current
Valet Parking Supervisor
Gateway Security
03.2023 - Current
Executive Chauffeur
Berger & Bornstein
09.2018 - 03.2023
Chauffeur
Harding Livery
01.2011 - 03.2023
Wealth Management Specialist
Merrill Lynch, Pierce, Fenner & Smith
09.2009 - 01.2011
Business Administration
University of Pittsburgh
Business Administration
County College of Morris
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