John Carney
North Ridgeville,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
37
37
years of professional experience
Work History
General Manager
Dave & Buster's
12.2019 - Current
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Supported product launches by coordinating cross-functional teams.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Increased employee retention rate by creating professional development programs.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Dave & Buster's
04.2018 - 12.2019
General Manager
Dave & Buster's
07.2016 - 04.2018
Assistant General Manager
Dave & Buster's
07.2015 - 07.2016
General Manager
Frankie's Italian Cuisine
07.2012 - 06.2015
General Manager
TGI Fridays
06.2008 - 07.2012
Manager
Chili's Restaurant
06.2007 - 06.2008
Line Cook to General Manager
TGI Fridays
05.1987 - 06.2007
Account Manager
American General Life And Accident Insurance Company
02.1991 - 04.1994
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Glenville High School
Cleveland, OHSkills
- Communication
- Relationship building
- Teamwork
- Problem-solving
- Critical thinking
- Adaptability
Timeline
General Manager
Dave & Buster's
12.2019 - Current
General Manager
Dave & Buster's
04.2018 - 12.2019
General Manager
Dave & Buster's
07.2016 - 04.2018
Assistant General Manager
Dave & Buster's
07.2015 - 07.2016
General Manager
Frankie's Italian Cuisine
07.2012 - 06.2015
General Manager
TGI Fridays
06.2008 - 07.2012
Manager
Chili's Restaurant
06.2007 - 06.2008
Account Manager
American General Life And Accident Insurance Company
02.1991 - 04.1994
Line Cook to General Manager
TGI Fridays
05.1987 - 06.2007
High School Diploma -
Glenville High School