John Carroll
Taylors,SC
Summary
Results-driven Automotive Parts Manager with 8+ years of dealership experience. Skilled in OEM parts lookup, inventory tracking, warranty claims, and invoice reconciliation. Strong focus on team leadership, cross-functional coordination, and resolving customer needs efficiently.
Overview
12
12
years of professional experience
Work History
Automotive Parts Specialist
Esude Chevy of Easley
Easley, South Carolina
10.2025 - Current
- Assisted service advisors and technicians with Chevrolet parts requests
- Looked up OEM parts using dealership catalog systems
- Checked inventory levels and located parts in stockroom
- Ordered replacement parts from Chevrolet and outside vendors
- Handled counter sales for retail and internal customers
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Prepared quotations for customers based on their requirements.
Automotive Parts Manager
Fred Anderson Kia of Greer
Greer, SC
08.2023 - 10.2025
- Managed Kia dealership department operations and daily staff assignments.
- Communicated with vendors, parts teams, and service advisors.
- Resolved customer concerns with professional follow-up and clear communication.
- Monitored employee performance and provided feedback to enhance team effectiveness.
- Assisted customers in selecting appropriate parts or accessories based on their needs.
- Conducted inventory checks and restocked shelves to maintain optimal stock levels.
- Developed a system for tracking warranty claims so that they can be processed quickly.
- Maintained accurate records of sales, expenses, inventory levels, and other operational data.
- Coordinated with service advisors on repair orders and backordered parts.
- Reconciled parts invoices, credits, and purchase orders to ensure accurate financial records.
Automotive Parts Manager
MCE
Greer, SC
07.2018 - 08.2023
- Supervised stocking, binning, and labeling of incoming parts shipments.
- Coordinated with service advisors on repair orders and backordered parts.
- Assisted wholesale and internal customers with parts requests and lookups.
- Monitored inventory levels and adjusted replenishment for fast-moving parts.
- Trained parts staff on order processing and counter procedures.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Resolved customer inquiries related to part availability or quality issues.
- Ensured accuracy in order processing and invoicing procedures.
Automotive Service Advisor Manager
MCE
Greenville, South Carolina
06.2017 - 07.2018
- Scheduled vehicle appointments and coordinated service lane workflow.
- Prepared estimates using inspection notes and technician recommendations.
- Communicated repair status updates to customers and service staff.
- Reviewed warranty claims and documented repair authorization details.
- Verified parts availability and coordinated with technicians on job flow.
- Resolved customer concerns and maintained accurate service records.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Automotive Service Advisor
Ron Lewis Chrysler Dodge Jeep Ram Cranberry
Beaver Falls, Pennsylvania
03.2015 - 06.2017
- Greeted dealership customers and gathered vehicle concerns for service write-ups.
- Scheduled service appointments and managed service drive workflow.
- Reviewed warranty coverage and processed claim details for repairs.
- Updated customers on repair status and answered service questions promptly.
- Recommended factory maintenance based on mileage and vehicle condition.
- Resolved concerns with courteous communication and professional dealership support.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
Education
Associate of Applied Science - Automotive Engineering
WyoTech
Blairsville, PA06-2015
High School Diploma -
Butler Senior High School
Butler, PA06-2001
Skills
- Dealer catalog systems
- OEM parts lookup
- Warranty claims processing
- Invoice reconciliation
- Inventory control software
- Parts ordering
- Inventory management
- Vendor relations
- Counter sales
- Repair order coordination
- Customer communication
- Problem solving
- Conflict resolution
- Parts cataloging
- Expert parts knowledge
- Vehicle diagnostics
- Returns processing
- Inventory auditing
- Maintenance schedules
- Parts recommendation
- Purchasing oversight
Timeline
Automotive Parts Specialist
Esude Chevy of Easley
10.2025 - Current
Automotive Parts Manager
Fred Anderson Kia of Greer
08.2023 - 10.2025
Automotive Parts Manager
MCE
07.2018 - 08.2023
Automotive Service Advisor Manager
MCE
06.2017 - 07.2018
Automotive Service Advisor
Ron Lewis Chrysler Dodge Jeep Ram Cranberry
03.2015 - 06.2017
Associate of Applied Science - Automotive Engineering
WyoTech
High School Diploma -
Butler Senior High School