Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

John Carroll

Nashville,TN

Summary

"Stop selling and start serving." ~Zig Ziglar

Sales and service go hand and hand. When focusing on the "need" of the client and serving them, the sale will come naturally. Strategically building relationships not only guarantees a sale, it curates a bond and solidifies a customer for a lifetime.

Overview

9
years of professional experience

Work History

RoseBud Bulldogs

Owner/Operator
01.2017 - Current

Job overview

  • Manage day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecasting needs.
  • Aligned branding initiatives and sales strategies with business goals.
  • Curated social media following of over 100k and 2.2 million likes.
  • Market puppies and stud service.
  • Hands on breeding and training program for emotional support animals.

Roses Giving Back

CEO
11.2015 - Current

Job overview

  • Cultivated impactful social media presence on Instagram, Facebook and Youtube by offering content relating to fundraising campaigns and organizational objectives to serve local community needs.
  • Composed grant proposals and fundraising newsletters to raise capital for personal non-profit organization RGB.
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Strategically worked directly with families to carefully meet their immediate need, while simultaneously building genuine relationships.
  • Raised over $25,000 in donations for single moms, families with terminal illnesses and homelessness by grass root styled campaigning.
  • Developed and implemented marketing campaigns to target donors.

Del Frisco's Restaurant Group Inc.

Head Waiter
07.2017 - 05.2018

Job overview

  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales by 15% above standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business gaining lead status.
  • Built solid foundation of returning clients who specifically came into dine during weekly shifts.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.

Nordstrom

Sales Associate
06.2014 - 01.2017

Job overview

  • Strategic at building customer rapport and curating personal solid customer base for follow ups / future sales and promotions.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Received top seller award with in first 90 days of position.
  • Number one Nordstrom retail credit card opener for three consecutive months.
  • Extra mile in service by utilizing Nordstrom's home base software to locate merchandise for customers and shipped inventory in overnight.
  • Personally delivered items to customers homes and offices to meet clients scheduling needs.
  • Educated associates on market trends and stayed up-to-date on forecasts for local city and regional spread.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Opened and closed department independently and prepared nightly bank drop for manager.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Belmont University
Nashville, TN

Bachelor of Arts from Business Management / Songwriting
12.2022

University Overview

  • Dean's List (2020-2022)
  • Awarded full ride Scholarship for Academics
  • Member of Phi Beta Sigma Fraternity
  • Elected to President for Phi Beta Sigma in Fall 2021

Skills

  • Executive Leadership
  • Motivation and Performance
  • Strategic Planning
  • Integrity and Transparency
  • Business Management and Development
  • Business Consulting
  • Sales Growth / Follow-Up
  • Upselling Techniques

Timeline

Head Waiter
Del Frisco's Restaurant Group Inc.
07.2017 - 05.2018
Owner/Operator
RoseBud Bulldogs
01.2017 - Current
CEO
Roses Giving Back
11.2015 - Current
Sales Associate
Nordstrom
06.2014 - 01.2017
Belmont University
Bachelor of Arts from Business Management / Songwriting

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John Carroll